Officer- Customer Service

Job Description

We are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.

• Actively sell and cross-sell banking products and services to new and existing customers
• Process and assess customer requests, including account openings, online banking applications, and loan product applications
• Educate customers about automated channels such as ATM, call center, and online banking services
• Attract new customers through personal relations and existing customer referrals
• Meet individual sales targets and participate in daily retail sales team meetings
• Achieve monthly targets for onboarding customers to online and mobile banking applications
• Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
• Respond promptly and efficiently to customer inquiries forwarded from the call center
• Collaborate with colleagues and internal stakeholders to resolve customer issues
• Complete mandatory training programs to stay updated on bank products and services
• Adhere to bank policies, processes, and procedures, both internal and external

Qualifications

• High School diploma or equivalent
• Minimum of 2 years relevant experience in the banking sector
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Proficiency in customer service software and CRM systems
• Ability to work efficiently in a fast-paced environment
• Strong sales skills and proven ability to meet targets
• Knowledge of online and mobile banking platforms
• Empathetic approach to customer service
• Ability to work collaboratively in a team environment
• Flexibility to adapt to changing customer needs and bank procedures
• Fluency in English and Arabic
• Knowledge of local banking regulations and practices in the UAE