Job Summary
We are looking for a results-oriented Officer Banking Reconciliations to lead critical reconciliation activities across internal banking systems, general ledger accounts, Nostro accounts, vendor settlements, and ATM-related transactions. The role is responsible for ensuring accurate and timely reconciliation, monitoring suspense accounts, and validating monthly proof sheets in alignment with audit and regulatory standards.
As a key member of the reconciliations team, you will act as the primary escalation point for unresolved items, working closely with internal departments to resolve exceptions efficiently. You will also contribute to process improvements through automation and enhanced control frameworks. Additionally, the role involves regular oversight of MIS reporting, risk identification, and active support for internal and external audits. This position is central to maintaining financial accuracy and strengthening end to end reconciliation process.
Key Accountabilities
- Monitor suspense accounts and validate monthly proof sheets submitted by team members; ensure timely reconciliation and adherence to audit standards.
- Act as the point of escalation for queries from Branches, Business Units, and Customer Support; Operations and ensure prompt and satisfactory resolution.
- Drive process improvements and automation in reconciliation workflows; identify opportunities to reduce manual touchpoints and enhance accuracy.
- Review and validate periodic MIS (daily, weekly, monthly, etc.) to ensure completeness and accuracy; highlight trends, exceptions, or risk indicators to management.
- Ensure timely escalation of high-risk issues to Line Manager and Department Head with proposed corrective actions.
- Support audit and compliance requirements, including documentation, walkthroughs, and responses to internal or external audits.
- Oversee end-to-end reconciliation processes for 175+ Withdrawal & Deposit ATMs, including Multi-Currency ATMs, ensuring accurate and timely settlement of transactions.
- Participate in department-wide projects, cross-functional initiatives, or training programs as assigned by the management.
Other Accountabilities
- Strong Reconciliation Expertise: In-depth understanding of financial reconciliation processes, including suspense accounts, exception handling, and account substantiation.
- Analytical Thinking: Ability to investigate discrepancies, identify root causes, and implement corrective actions with accuracy and attention to detail.
- Risk & Control Awareness: Strong grasp of internal controls, risk identification, and audit compliance within reconciliation functions.
- Stakeholder Management: Effective communication and collaboration skills to manage escalations and coordinate with branches, business units, and support teams.
- Process Improvement Mindset: Proactive in identifying inefficiencies and driving automation or optimization in reconciliation workflows.
- Reporting & MIS Proficiency: Skilled in preparing, reviewing, and analyzing periodic MIS to track performance, highlight anomalies, and support decision-making.
- Time Management & Prioritization: Ability to manage multiple reconciliation cycles, deadlines, and reporting timelines efficiently.
Key Interactions
Branches, Cards Product Team, Operations Risk, Call Centre, Vault Unit, RTB cards, ATM channels, IT, Corporate Banking, Cards marketing and HR etc.
Key Interactions
Competencies
Skills
Education 
