Position: Officer IT Help Desk & Support
JPC: 6329
Location: Abu Dhabi
Experience: 2+ Years
Job Required
- Provide first-level support for IT incidents and service requests
- Log and track issues using ITSM tools (e.g., ManageEngine)
- Troubleshoot hardware, software, and network issues
- Support users with system access, VPN, and email issues
- Install and configure desktops, laptops, and printers
- Escalate unresolved issues to relevant IT teams
- Minimum of 2 years of experience in IT support/help desk
- Bachelor s degree or diploma in IT or related field
- Good knowledge of Windows OS and Microsoft Office
- Basic networking knowledge
- Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage
- Experience with ITSM tools (ManageEngine, ServiceNow, etc.)
- Knowledge of Active Directory (user management)
