Position: Officer - IT Support
Department: IT
Reports to: Head of HR | Admin | IT
Location: DIFC
About the role
The IT Support Officer is the first point of contact for all technology-related queries and incidents. You will own the timely resolution of support tickets and the smooth operation of the organization's IT infrastructure — spanning end-user support, system maintenance, and adherence to IT security and compliance standards. This is a hands-on, proactive role for a detail-oriented professional who takes full ownership of their responsibilities.
Key responsibilities:
IT helpdesk & day-to-day troubleshooting
- Printer connectivity, drivers, and network printing (including vendor liaison)
- Wi-Fi, internet, and general network connectivity; ISP liaison when required
- Email delivery and mailbox support
- VPN connectivity for remote users
- General laptop and desktop troubleshooting; application and third-party vendor support
- Antivirus, endpoint monitoring, software updates, and patch management
- IT asset tracking and support documentation
Security & compliance monitoring
- Firewall monitoring and routine security administration
- Microsoft Defender for Endpoint alerts and response
- MFA and Conditional Access policy maintenance
- Microsoft 365 policies, permissions, and access controls
- Mobile Application Management (MAM) policy management
User management
- New user onboarding/offboarding via Azure AD, M365, and VPN
- Laptop configuration for new joiners; device wipe/reset on exits
Backup monitoring & reporting
- Monthly backup confirmation (M365, SARB, Tally, server)
- Monthly security health check report for all devices
- Quarterly restore testing in line with DIFC compliance requirements
Key Competencies Required:
- Hardware troubleshooting
- Microsoft 365 admin
- Azure Active Directory
- VPN support
- Endpoint security
- Patch management
- Firewall administration
- MFA / Conditional Access
- Tally ERP
- MAM policies
- Backup monitoring
- DIFC compliance
- Vendor coordination
- IT documentation
Non-negotiables:
- Minimum 2 -3 years of hands-on experience in UAE market.
- Must holds bachelor's degree in IT, computer science.
- Strong time management skills with the ability to prioritize and handle multiple support requests and deadlines simultaneously.
- Strong sense of ownership — follows through on tickets, updates stakeholders without reminders, and ensures issues are fully resolved before closure.
- Proactiveness to work, an initiator and can execute work with minimum supervision.
- Ability to switch comfortably between user support, system administration, vendor coordination, and IT documentation without compromising accuracy or quality.
What you'll get:
- Full ownership of your role.
- Chance to learn and experience diverse roles within the department.
- Competitive salary package, visa, medical insurance, life insurance, annual leave, and airfare allowance.
- Opportunity to build and streamline IT department as a whole.
If this sounds like you, we would love to hear from you! Please submit your resume and a cover letter to [Confidential Information] outlining your experience and why you are the ideal candidate for this role.
