Job Description
1Job Title: KYC Officer – KYC RemediationDepartment: Service
Direct Supervisor: Service Manager – KYC RemediationJob Number
2
Job Purpose
Ensure delivery of the KYC remediation target within minimal rejects.
3DimensionsOperating Expense Budget
NA
Number of Staff
NIL
Capital Exp. Budget
NA
Other –
KPI e.g.
Revenues
NA
4Key Result Areas
- Ensure that the KYC documents and information obtained from the customer meet all standards as per the AML/Sanctions Policy of the Bank
- Review appropriateness of Risk levels assigned to customers and ensure documents obtained are in line with the requirement of the risk level
- Check for actual vs projected Business activity and the feasibility
- Achieve monthly remediation targets for self
- Identify and develop opportunities for seamless KYC remediation.
- Ensure there is daily calling to the customers and fixing appointments as appropriate
- Ensure documents are picked up as per appointment and there are no complaints
- Support the KYC Coordinator with relevant information (to update the MIS) on a daily basis
- Ensure that KYC documentation errors is kept at minimum
- Ensure that KYC documents, Call reports are stored on a daily basis
- Participate in all activities like morning huddles, training, coaching, complete mandatory training
5Operating Environment, Framework and Boundaries, Working Relationships
- The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank's KYC policy.
- Candidate must effectively / actively liaise with his superiors within the business unit to achieve business objectives
6
Problem Solving
- Hands on stakeholder management required to ensure effective and timely remediation of KYC
- Incentives are tracked and paid to staff and assist in any queries.
- Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.
7
Decision Making Authority & Responsibility
- Responsible for approving KYC documents for updation by CAMS in Flex
8
Knowledge, Skills And Experience
- In depth Knowledge of KYC documentation
- Knowledge on systems used by the Bank
- Graduate any discipline with 5-6 years banking experience
9
Behavioral Competency
COMPETENCY Level (1 – 4)
(1-Basic 4- Sr. Managerial)
Committed to Result
3
Communication Skills
2
Influencing & Negotiation skills
3
Customer Focus
2
Attn To Quality And Detail
2
Recommended By
Marwa Albalooshi
Senior Vice President, Head - Client Service & KYC, Business Banking I Business Banking - Customer Service & Quality
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Concurred By
Rajeev Chalisgaonkar
Head Business Banking
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