Offshore Telesales Agent

Overview:

We are looking for a fluent English Telesales Agent to join our growing SaaS team. In this role, you will manage newly registered leads and assigned customer accounts, promote our accounting software solutions (Enerpize & Online Invoices), and drive successful conversions.

This position combines consultative sales, product enablement, onboarding support, and account management to ensure high customer satisfaction and revenue growth.

Duties & Responsibilities:

Communicate with newly registered leads and customers through chat, email, and phone calls.

Build strong relationships with customers by understanding their business needs and accounting workflows.

Act as a primary point of contact for assigned accounts during the early customer lifecycle.

Promote and explain Enerpize and Online Invoices features, tailoring the value proposition to each customer's needs.

Encourage customers to subscribe and convert by presenting suitable solutions, use cases, and benefits.

Perform cross-selling and up-selling activities where applicable to maximize account value.

Deliver product walkthroughs, demos, and onboarding sessions when required.

Educate customers on system functionality and best practices to ensure smooth adoption.

Support customers in understanding accounting-related workflows within the system.

Customer Support & Issue Handling

Provide first-line technical guidance and support to customers when needed.

Identify, log, and escalate technical issues or complaints to the Development or Technical Support teams.

Follow up on ticket status with internal teams and ensure proper resolution and customer feedback.

Coordinate closely with Technical Support, Product, and Development teams to resolve customer issues.

Maintain accurate records of customer interactions, activities, and follow-ups.

Contribute feedback on product issues, customer pain points, and improvement opportunities

Qualifications & Requirements:

• Bachelor's degree in business administration, Accounting, Finance, or a related field.
• Fluent command of English (B1+or B2 or C1)
• 1+ years of experience in account management, customer success, sales, or customer support roles.
• Prior experience dealing with international customers (USA / Australia) is highly preferred.
• Accounting background is a strong plus; candidates without accounting background must demonstrate strong learning ability.
• Strong understanding of customer engagement and consultative sales techniques.
• Ability to understand and explain accounting workflows and ERP/SaaS systems.
• Experience handling customer communication across multiple channels (chat, email, phone).
• Ability to manage both sales and support-related activities effectively.
• Proficiency in CRM systems and standard business tools.
• Strong communication and interpersonal skills.
• Problem-solving mindset with a customer-centric approach.
• Ability to multitask between sales, onboarding, and support activities.
• High level of professionalism and service orientation.
• Flexibility to work rotating shifts in a 24/7 operational environment.