Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.
We are looking for an experienced Omnichannel Executive who will be responsible to provide essential support in daily operations across the organization's online platforms, including product coordination, content management, and performance tracking, and support project management. Working closely with cross functional teams such as Product, UX/UI, Development, Logistics, Procurement, Marketing, CRM, and IT. This role ensures smooth operations support, coordinating timely product launches, and seamless customer experience across all digital touchpoints.
Key Responsibilities:
A. Product Operations & Execution (Support Focused)
- Execute critical components of the omnichannel product lifecycle, supporting the Product Manager from concept definition through launch and optimization.
- Maintain and update the omnichannel product roadmap, ensuring timelines, priorities, and dependencies are clearly communicated across teams.
- Lead daily coordination with UX/UI, development partners, and IT, ensuring clarity of requirements, timely delivery, and swift resolution of blockers.
- Monitor project plans and delivery trackers, proactively managing deadlines, identifying risks, and ensuring cross‑functional accountability.
- Drive operational readiness for new omnichannel features such as Click & Collect, Ship‑from‑Store, and in‑store digital tools—ensuring processes, assets, and communications are fully aligned.
- Lead UAT cycles, including test case development, execution management, issue documentation, and validation for final approval.
- Monitor platform performance, identifying funnel issues, speed bottlenecks, and conversion gaps; escalate with actionable recommendations.
- Maintain documentation and rollout communications, ensuring internal teams are trained and aligned on new features and enhancements.
- Track and analyze key omnichannel KPIs, producing performance reports with insights that support data-driven decision-making.
- Conduct competitive and market research, identifying new opportunities to enhance the omnichannel journey.
B. Product Content Management (Support Focused)
- Own the accuracy and completeness of omnichannel product content, ensuring listings, descriptions, availability, and assets meet brand and operational standards.
- Conduct routine audits across websites and connected channels, identifying and resolving content gaps, inconsistencies, and stock accuracy issues.
- Manage pricing, promotional alignment, and cross-channel consistency, ensuring discrepancies are quickly resolved.
- Lead coordination with merchandising, content, and brand teams to ensure timely onboarding and refreshing of product content.
- Maintain structured trackers for inventory accuracy, critical SKUs, content performance, and update cycles.
- Drive category restructuring and listing optimization initiatives to enhance discoverability and conversion.
C. Contract, Vendor, and Administrative Support
- Oversee AMC and vendor management workflows, ensuring contracts, renewals, and SLAs are up-to-date and properly tracked.
- Collaborate with procurement to manage PR/PO cycles, track approvals, ensure documentation quality, and maintain timely execution.
- Coordinate with legal team to support contract reviews, amendments, and compliance requirements.
- Maintain ownership of vendor communication, ensuring follow-ups, status updates, meeting coordination, and documentation are consistently handled.
D. Cross Functional Support & Daily Coordination
- Act as a bridge between omnichannel, business, and retail teams, ensuring alignment, readiness, and operational excellence across all touchpoints.
- Prepare and present dashboards, performance trackers, and operational summaries to support leadership decision-making.
- Own the escalation and issue-management process, working closely with IT, CRM, operations, and agencies to ensure timely resolution.
- Contribute to continuous improvement efforts, identifying process gaps and recommending enhancements to improve customer experience and workflow efficiency.
In order to be successful in this role, you should have:
- 1-3 years job related experience.
- Bachelor Degree or equivalent
- Project Management Certifications- Agile/scrum.
- UI/UX Understanding with ability to conceptualize and contribute to user-centric design.
- Strong understanding of e-commerce products, digital workflows, and end-to-end online operations.
- Experienced using Jira and similar tools such as Trello, Asana, and Monday.com for tracking and workflow management.
If you are ready for your next challenge, Apply Now!
