On-Ground Operations Specialist

Job Summary

The On-Ground Operations Specialist ensures a seamless vehicle delivery experience on ground. The role is responsible for verifying vehicle specifications, completing documentation, supporting customers during handover, and escalating operational issues.

Key Responsibilities

Be present at supplier showroom during delivery.

Finalize all required documentation and paperwork.

Meet and assist customer upon arrival.

Verify vehicle model, trim, specs, and condition.

Ensure smooth and professional handover.

Confirm payment clearance, financing approval, and insurance readiness.

Update CRM status.

Handle showroom-level issues and escalate when necessary.

Ensure seamless customer experience during delivery process.

KPIs

Delivery Success Rate

SLA Compliance

Customer Satisfaction Score

Issue Resolution Time

Zero Documentation Errors

Required Qualifications

Bachelor's degree in Business or related field.

Minimum 2+ years experience in Automotive Operations or Showroom Operations.

Automotive industry experience strongly preferred.

Strong knowledge of vehicle specs and trims.

Ability to manage on-ground customer interactions professionally.

Required Skills

Professional presentation

Strong coordination skills

Attention to detail

Conflict resolution ability

Flexibility to work according to delivery schedules.