Online Customer Service Specialist

We are looking for a highly organised, responsive, and customer-focused Online Customer Service Specialist to join our team.

In this role, you will be the first point of contact for our customers, handling enquiries and providing professional support through WhatsApp, email, and phone calls.

We are looking for someone who is confident communicating with customers online, can manage multiple conversations at once, and stays calm and organised in a fast-paced environment.

Key Responsibilities

• Respond to customer enquiries through WhatsApp, email, and phone
• Manage multiple customer conversations and enquiries simultaneously
• Provide clear, professional, and friendly information to customers
• Follow up on enquiries, requests, and outstanding responses
• Coordinate with internal teams to ensure customer requests are handled efficiently
• Keep customer information and conversations organised and up to date
• Escalate issues or complex enquiries to the appropriate team member
• Maintain a high standard of customer service across all communication channels
• Ensure customers receive timely responses and regular updates

Requirements

• Excellent spoken and written English is essential
• Previous experience in Customer Service, preferably in an online/chat-based environment
• Strong experience handling WhatsApp, live chat, email, and phone enquiries
• Excellent multitasking and organisational skills
• Able to manage multiple conversations and priorities without losing attention to detail
• Fast, clear, and professional communication skills
• Confident using computers, messaging platforms, email, and online systems
• Patient, friendly, and professional when dealing with customers
• Proactive, reliable, and able to work independently
• Experience in construction, fit-out, landscaping, property, or related industries is a plus

The Ideal Candidate

You are someone who genuinely enjoys helping customers and is comfortable working in a busy, high-volume communication environment.

You can switch effortlessly between WhatsApp messages, emails, and phone calls while keeping track of different customers and requests. You understand that fast response times, attention to detail, and professional communication are essential to delivering an excellent customer experience.

If you're organised, energetic, highly responsive, and have excellent English communication skills, we'd love to hear from you.