The Operations Executive will be responsible for end-to-end execution, coordination, and management of company formation, visa processing, and bank account opening for Mainland and Freezone entities. The role requires strong regulatory knowledge, authority coordination, documentation accuracy, and client handling to ensure seamless service delivery and compliance with UAE laws.
Key Roles & Responsibilities
1. Company License Issuance (Mainland & Freezone)- Handle end-to-end company formation for Mainland and all major Freezones.
- Coordinate with DED, Freezone Authorities, Economic Departments, and other government entities.
- Prepare, review, and submit license applications, MOA, shareholder documents, and approvals.
- Advise internal teams and clients on correct jurisdiction, activity selection, and compliance requirements.
- Track license status and ensure timely issuance and renewals.
- Handle amendments such as activity change, name change, shareholder changes, and branch setup.
2. Visa & Immigration Operations- Manage Investor, Employment, Family, Golden Visa, and Visit Visa processes.
- Coordinate with MOHRE, GDRFA, ICP, Tasheel, Amer, and Freezone immigration portals.
- Handle entry permits, status change, medical, Emirates ID, visa stamping, and cancellations.
- Ensure compliance with UAE labour and immigration laws.
- Maintain visa trackers and expiry monitoring to avoid penalties.
3. Bank Account Opening (Corporate & Personal)- Coordinate corporate and personal bank account openings with UAE banks.
- Prepare and verify KYC, UBO, source of funds, and compliance documentation.
- Liaise with relationship managers and compliance teams of banks.
- Support clients during bank interviews and follow-ups.
- Track application progress and resolve compliance queries.
4. Client Coordination & Service Delivery- Act as a single point of contact for assigned clients post-sales.
- Provide clear timelines, documentation checklists, and process explanations.
- Handle client escalations professionally and ensure service satisfaction.
- Maintain high service standards aligned with company SLAs.
5. Compliance & Documentation Control- Ensure all files are audit-ready and compliant with UAE regulations.
- Maintain accurate digital and physical records of licenses, visas, and bank files.
- Monitor changes in regulations and inform internal stakeholders proactively.
6. Internal Coordination & Reporting- Coordinate with Sales, Finance, Compliance, and PRO teams.
- Update internal CRM/ERP systems with accurate case status.
- Prepare weekly and monthly operational reports for management.
- Suggest process improvements to enhance turnaround time and efficiency.
Required Experience & Qualifications
- 37 years of UAE experience in company formation, visa processing, and bank account opening.
- Hands-on experience with Mainland & multiple Freezones (IFZA, RAKEZ, DMCC, DAFZA, Meydan, etc.).
- Strong knowledge of UAE company laws, immigration rules, and banking compliance.
- Proven experience dealing with government portals and authorities.
- Bachelor's degree in Business Administration or related field (preferred).
Key Skills & Competencies
- Strong operational and execution mindset
- Excellent documentation and compliance skills
- Client-focused with strong communication abilities
- Ability to manage multiple cases under deadlines
- Problem-solving and escalation handling skills
- High attention to detail and accuracy
- Proficiency in CRM systems and MS Office
