Operation Supervisor

We are seeking an experienced Fleet Operations Supervisor to oversee the daily operations of a small truck fleet. The role involves coordinating with clients, managing trucks and drivers, monitoring active trips, maintaining vehicle records, and supporting efficient transportation operations across Saudi Arabia.

Key Responsibilities:

• Serve as the primary point of contact for clients regarding truck availability, scheduling, and trip status.

• Respond professionally to client requests and operational inquiries through email and other communication channels.

• Coordinate the daily dispatch and routing of company-owned trucks and assigned drivers.

• Coordinate trucks sourced without drivers, including arranging external or subcontracted drivers when required.

• Track vehicle locations, trip progress, and driver availability.

• Plan and confirm routes covering rural cities, remote sites, and different regions across Saudi Arabia.

• Escalate service issues, delays, and disputes to management with clear supporting documentation.

• Maintain accurate vehicle records, including registration, insurance, maintenance history, and trip logs.

• Monitor maintenance schedules and documentation renewal dates.

• Prepare fleet status reports and trip summaries using Microsoft Excel.

• Prepare PowerPoint presentations for management or client review when required.

• Remain available for urgent coordination during active trips and work flexible hours, including night shifts, according to operational requirements.

Qualifications and Experience:

• Bachelor's degree in any discipline.

• Minimum of 5 years of relevant experience in fleet operations, logistics, transportation, or truck coordination.

• Hands-on proficiency in Microsoft Excel and PowerPoint.

• Experience in truck dispatching, route planning, driver coordination, and trip monitoring.

• Good knowledge of rural cities, regional geography, remote locations, and road conditions across Saudi Arabia.

• Strong organizational, problem-solving, and record-management skills.

• Professional written communication skills, particularly for client-facing email correspondence.

• Ability to handle urgent operational matters and work effectively under pressure.

• Willingness to work flexible hours and night shifts when operationally required.

Language Requirements:

• Hindi or Urdu: required
• English: required
• Arabic: an advantage