About The Role
We are seeking a highly organised and proactive Operations Assistant to provide essential support to our operations team. This role is ideal for someone who thrives in a fast-paced environment is confident working with data and systems and is comfortable travelling between locations when required.
The successful candidate will be detail-oriented, self-motivated and capable of managing a varied workload with minimal supervision.
Key Responsibilities
Administrative Support
- Provide day-to-day administrative support to the operations team and management.
- Manage correspondence and prepare documents, reports and presentations.
- Maintain organised filing systems both digital and physical.
- Handle incoming enquiries and direct them to the appropriate team members.
Data & Systems Management
- Create, update, and maintain Excel spreadsheets, trackers and databases.
- Produce regular operational reports and performance dashboards using Excel.
- Accurately perform data entry, validation and reconciliation tasks.
- Use advanced Excel functions, including VLOOKUPs, pivot tables and formulas to analyse and present data.
- Support the implementation, maintenance and improvement of internal systems and tools.
Operations Coordination
- Liaise with vendors, suppliers and internal departments to ensure smooth day-to-day operations.
- Support logistics coordination, including medical scheduling and updating customers on the status of their applications where required.
- Assist with operational projects and ad hoc tasks as directed by management.
Requirements
Essential
- Proven experience in an administrative, coordination or operations support role.
- Strong proficiency in Microsoft Excel, including formulas, pivot tables, data formatting, and VLOOKUPs.
- Excellent organisational skills and strong attention to detail.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong written and verbal communication skills.
- Valid driver's licence and access to a reliable personal vehicle.
Desirable
- Experience using CRM, operations or project management software (e.g. Salesforce).
- Experience working in a facilities management, logistics or field operations environment.
- Knowledge of basic financial administration, including purchase orders and invoicing.
Skills & Personal Attributes
- Self-motivated with the ability to take initiative and see tasks through to completion.
- Positive team player with a proactive, can-do attitude.
- Professional and discreet when handling sensitive or confidential information.
- Adaptable and comfortable working in a changing environment.
- Reliable, punctual and dependable.
What We Offer
- Competitive salary commensurate with experience.
- Mileage reimbursement for work-related travel.
- Opportunities for career growth and professional development.
- Collaborative and supportive team environment.
