Role Overview
We are seeking a highly organised, detail-oriented and proactive Operations Associate to support the day-to-day operations of a prestigious fine jewellery brand in Abu Dhabi. The role will work closely with the management and client-facing teams to ensure seamless operational processes, accurate inventory management, exceptional client communication and a consistently elevated luxury experience.
Key Responsibilities
- Day-to-Day Operations: Support the smooth running of daily business operations, coordinating administrative, operational and logistical activities to ensure efficiency and accuracy.
- Inventory & Stock Management: Maintain accurate records of fine jewellery inventory, including stock movements, transfers, deliveries, returns and replenishment. Conduct regular stock checks and assist with stock reconciliations and audits.
- Client & Online Communication: Manage and respond to client enquiries across email, WhatsApp and other digital channels, ensuring prompt, professional and personalised communication in line with the brand's luxury standards.
- Order & Logistics Coordination: Coordinate client orders, deliveries, collections, repairs and returns, liaising with couriers, suppliers and internal stakeholders to ensure a seamless end-to-end process.
- Digital & Social Media Support: Assist with the day-to-day management of the brand's digital presence, including social media coordination, content scheduling, product updates and responding to online enquiries where required.
- Sales & Client Support: Provide operational support to the sales team, ensuring product information, pricing, availability and client records are accurate and up to date. Assist with client appointments, product preparation and follow-up.
- Product Administration: Maintain accurate product databases, pricing information, product descriptions, certificates and documentation, ensuring all records are current and properly organised.
- Reporting & Administration: Prepare regular operational, inventory and sales reports and assist management with data entry, documentation, filing and other administrative requirements.
- Brand Standards: Uphold the highest standards of presentation, confidentiality, professionalism and attention to detail, ensuring all operational activities reflect the positioning of a premium fine jewellery house.
Candidate Profile
- 2–4 years experience in luxury retail, fine jewellery, fashion, hospitality or a similar premium environment.
- Strong organisational and administrative skills with exceptional attention to detail.
- Experience with inventory or stock management is highly desirable.
- Excellent written and verbal communication skills.
- Comfortable managing WhatsApp, email and digital client communications.
- Good understanding of social media and digital platforms.
- Strong Microsoft Office skills, particularly Excel.
- Professional, polished and confident when interacting with high-net-worth clients.
- Ability to manage multiple priorities in a fast-paced, boutique environment.
- Discreet, reliable and highly trustworthy, with an understanding of the importance of confidentiality.
- Languages: German, Italian, French, Dutch or Afrikaans
- Previous experience within fine jewellery or luxury retail is highly preferred.
