Description
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our External Fulfilment team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams
Join the External Fulfilment team as a City Manager, responsible for owning end-to-end operational performance and compliance across multiple sites within a defined city or region. In this role, you will monitor site operations against service, quality, speed, and safety standards, while working closely with internal and external stakeholders to ensure timely launches and consistent achievement of operational metrics. With strong customer obsession and a high sense of ownership, you will identify patterns, anticipate disruptions, and dive deep into data to drive corrective actions and continuous improvement. The role requires regular on-ground presence, flexibility to work weekends and overnight shifts when needed, and the ability to travel to sites for launches, setup, and ongoing operational monitoring to ensure sustained operational excellence.
Key job responsibilities
Roles And Responsibilities
1-Lead city-level operations performance, owning site scorecards and ensuring consistent achievement of service, quality, and speed KPIs through daily monitoring and corrective actions.
2-Maintain strong on-ground presence through regular site visits, building trusted partnerships with vendors and operational teams to drive execution excellence and compliance.
3-Coach and develop vendors and frontline teams, identifying performance gaps, providing clear guidance, and unlocking improvement opportunities through structured follow-ups.
4-Own inventory and material availability, ensuring accurate stock management, replenishment, inbound quality, and regular inventory audits to prevent operational disruptions.
5-Drive operational readiness and change execution, identifying and closing gaps for new launches, peak periods, holidays, and site closures to protect customer experience.
6-Act as the primary owner for operational issue resolution, leading firefighting, troubleshooting, and time-critical recoveries to minimize customer and business impact.
7-Leverage data and operational tools, conducting daily deep dives on KPIs to detect risks early, resolve root causes, and drive fact-based decision-making.
8-Manage stakeholder expectations and escalations, coordinating cross-functionally to resolve issues while maintaining clear, professional communication.
9- Conducting Site Visits across EG and responsible for launching new nodes at vendor's warehouses.
A day in the life
A City Manager starts the day reviewing dashboards and site scorecards to track performance against key operational metrics, identify risks, and plan corrective actions. They spend significant time on-site, coaching teams, ensuring compliance, and closing execution gaps.
The role involves resolving operational issues, managing stakeholder escalations, and driving timely launches and smooth operations. Continuous monitoring of KPIs, follow-ups, and documentation of insights are key. Flexibility is required for weekend and travel to sites to maintain consistent operational excellence.
About The Team
The External Fulfilment team drives seamless, high-quality operations across multiple sites, ensuring efficiency and reliability for our customers. Our mission is to anticipate disruptions, solve problems proactively, and continuously raise the bar in operational excellence. We operate with a culture of ownership, customer obsession, and data-driven decision-making, aligned with leadership principles like Dive Deep, Deliver Results, and Bias for Action. Team members are empowered to innovate, share insights, and take accountability while enjoying their work. Collaboration, learning, and having fun are core to how we achieve ambitious operational goals together.
Basic Qualifications
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience in an operational role
Preferred Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - Souq.com for E-Commerce LLC
Job ID: A3160818
