Al Jimi Mall is looking for a passionate Operations Coordinator – Retail to play a hands-on role in the day-to-day operations of Aldar's retail portfolio in Ras Al Khaimah - Al Hamra Mall. This role offers exposure to live mall operations, close collaboration with retail tenants, and the opportunity to be part of a team that keeps vibrant shopping destinations running smoothly, safely, and efficiently.
Key Responsibilities
Operations & Service Coordination
- Support daily mall operations including security, housekeeping, maintenance, parking, and customer service.
- Ensure consistent service quality and operational standards across assigned retail assets.
- Monitor on-site service providers and support compliance with agreed service levels and SLAs.
Tenant Engagement
- Act as the primary operational point of contact for retail tenants.
- Coordinate tenant access, maintenance requests, fit-out activities, and operational approvals.
- Proactively follow up on tenant issues to ensure timely resolution and strong working relationships.
Health, Safety & Mall Compliance
- Support health & safety practices to maintain a safe environment for shoppers, tenants, and staff.
- Assist with inspections, audits, incident reporting, and corrective action tracking.
- Support emergency preparedness, drills, and daily safety compliance within an active mall environment.
Events, Activations & Peak Trading Support
- Support operational planning and execution of mall events, promotions, and activations.
- Provide operational coverage during peak trading periods, weekends, and public holidays.
- Assist with special projects and cross-mall operational initiatives.
Reporting & Coordination
- Maintain accurate operational logs, permits, and documentation.
- Prepare routine reports and trackers related to mall operations, incidents, and service performance.
- Coordinate closely with internal teams including Leasing, Marketing, and Facilities to ensure seamless mall operations.
Qualifications & Experience
- Diploma or Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field.
- 2–4 years of experience in retail mall operations, facilities management, or property management.
- Experience within the UAE retail or mixed-use environment is preferred.
- Multi-site or shared-services experience is an advantage.
Skills & Competencies
- Strong coordination, organizational, and stakeholder management skills.
- Ability to manage operations across multiple assets in a structured and disciplined manner.
- Excellent communication skills; English is mandatory, Arabic is an advantage.
- High attention to detail with a proactive, problem-solving mindset.
- Proficiency in MS Office and reporting tools.
- Customer-focused approach aligned with Aldar's service excellence standards.
