Operations Coordinator

Operations Coordinator

ShineOn Building Cleaning Services

About the Role

At ShineOn, we're building a team of superstars — individuals who take ownership, stay ahead

of problems, support each other, and genuinely care about getting the job done right.

As we continue to grow, we're looking for a second Operations Coordinator to strengthen our

operations team. We already have an Operations Coordinator in place, and this role will

complement the existing position with a particular focus on our scattered holiday-home

operations across Dubai.

This is not simply an administrative or scheduling position. We need someone who is

exceptionally organized, comfortable managing multiple moving parts at the same time, and

experienced in coordinating teams across properties spread throughout the city.

You'll be at the centre of the operation, making sure cleaners are in the right place at the right

time, schedules remain accurate, clients receive quick responses, last-minute changes are

handled calmly, and nothing falls through the cracks.

If your natural instinct is to organize, follow up, double-check and find solutions, you'll fit well

into this role.

Working Arrangement

● Working days: 6 days per week, with 1 weekly day off

● Location: Co-working space, with operational/site visits when required

● Working hours: Flexible and based on operational requirements

● Salary: AED 4,000 per month

● Performance: Additional performance-based bonuses or future salary increments may

be considered based on individual performance and company requirements

Because we operate in hospitality and holiday homes, flexibility is important. There may

occasionally be urgent client requests, last-minute bookings, staff absences or operational

issues that require attention outside normal working hours.

What You'll Own

Scattered Operations & Scheduling

Your primary focus will be keeping our scattered operations organized and under control.

● Coordinate daily cleaning schedules across holiday homes and other client properties

throughout Dubai.

● Allocate cleaners based on location, check-in/check-out requirements, workload and

operational priorities.

● Manage last-minute bookings, cancellations, extensions and schedule changes.

● Coordinate staff days off, sick leave, absences and replacements without disrupting

operations.

● Source and coordinate part-time or outsourced cleaners when additional manpower is

required.

● Ensure cleaners receive accurate property information, timings, access instructions and

special requirements.

● Track jobs throughout the day and follow up until completion.

● Identify scheduling conflicts or potential operational gaps before they become problems.

● Maintain accurate records of operational changes and staff movements.

● Work closely with the existing Operations Coordinator, Supervisor and management to

ensure seamless daily operations.

Client Communication & Coordination

You will be one of the key links between ShineOn and our clients.

● Manage day-to-day client communication professionally and promptly.

● Handle new requests, schedule changes, concerns, complaints and service

requirements.

● Follow up on outstanding requests until they are fully resolved.

● Keep clients informed when operational changes affect their services.

● Escalate important issues to management while taking ownership of the immediate

solution.

● Coordinate client meetings when required.

● Build positive, professional relationships with our holiday-home and property-

management partners.

Invoicing, SOAs & Payment Follow-Up

Organization doesnt stop with operations. You will also help keep the commercial side of our

client accounts in order.

● Prepare and issue invoices and Statements of Account (SOAs).

● Maintain accurate invoicing and payment records.

● Track outstanding invoices and follow up professionally with clients.

● Coordinate payment discrepancies or outstanding balances with management/accounts.

● Ensure services delivered are accurately reflected in client billing.

Quotations, Contracts & Client Records

● Prepare and send quotations based on client requirements.

● Prepare and organize client contracts and agreements.

● Maintain accurate and up-to-date client records.

● Keep quotations, contracts, pricing information and supporting documentation properly

organized.

● Follow up on pending quotations and agreements where required.

Documentation & Administration

● Maintain accurate operational schedules, trackers and records.

● Keep staff assignments, attendance, leave and operational changes properly

documented.

● Maintain organized client folders and operational documentation.

● Coordinate meetings between management, clients and operational teams when

required.

● Support management with reports, trackers and general operational administration.

● Help improve processes as ShineOn continues to grow.

Who We're Looking For

Experience in holiday homes, short-term rentals or another scattered/multi-location operation is

highly preferred. We need someone who understands the reality of managing multiple

properties, cleaners, clients and changing schedules across Dubai.

You should have strong experience in operations coordination, hospitality, cleaning services,

facilities management, property management or a similar environment.

More importantly, you should be:

● Extremely organized — you naturally create structure and keep track of details.

● Excellent at follow-up — you dont assume something is done; you confirm it.

● Proactive — you identify problems before someone has to point them out.

● Calm under pressure — last-minute changes don't throw you off.

● A strong communicator — comfortable dealing with cleaners, supervisors, clients and

management.

● Accountable — when you own something, you see it through.

● Detail-oriented — timings, addresses, instructions, invoices and records matter.

● Tech comfortable — confident using Microsoft Office, Google Workspace, operational

systems and mobile applications.

● Commercially aware — comfortable working with quotations, invoices, SOAs and

payment follow-ups.

● Flexible — you understand that hospitality operations dont always follow a perfect 9-to-5

schedule.

What Success Looks Like

Success in this role means that nothing gets lost between booking and completion.

The right cleaner is assigned to the right property at the right time. Last-minute changes are

handled without creating chaos. Clients receive timely updates. Issues are followed through to

resolution. Invoices and records are accurate. The Supervisor knows whats happening on the

ground, and management has clear visibility of the operation.

Most importantly, you will work alongside our existing Operations Coordinator rather than simply

duplicating the position. Together, you create a stronger coordination function, with this role

taking particular ownership of the complexity that comes with scattered holiday-home operations

across Dubai.

The Kind of Person We Want at ShineOn

Were building ShineOn around people who want to grow with the company, not simply work for

it.

We want individuals who bring energy, structure and accountability to the team — people who

see something that needs doing and take ownership rather than waiting to be asked.

If you are the person who keeps the operation organized while everyone else is moving at full

speed, we like to hear from you.