Role Overview
Designation - Operations Executive
Location - Dubai
Contract - 6 months
Salary - 6500
We are seeking an Operations Executive to support daily processing, reconciliation, and operational controls within a fast-paced fintech environment. You will ensure accurate transaction handling, compliance with SLAs, and smooth execution of core operational activities.
Key Responsibilities
- Perform pre-processing and processing checks; raise anomalies for clarification.
- Ensure timely and accurate transaction processing and follow-up of fee-related items.
- Execute error-free daily reconciliations as per DOI and Reconciliation Policy; escalate open issues.
- Support process improvements based on audit findings and internal feedback.
- Manage internal and external follow-ups/escalations for outstanding items within SLA.
- Respond to all communications promptly; send holding responses when needed.
- Maintain updated control sheets and ensure daily transaction reconciliation.
- Track and manage manually controlled transactions within due dates.
- Participate in team meetings and implement agreed action points.
- Attend required trainings and complete mandatory e-learning modules.
- Contribute to projects and lead operational/functional tasks when required.
- Ensure timely archival of records and proper inventory maintenance.
What We're Looking For
- Strong communication skills, curiosity, and a quick learning mindset.
- Ability to work under pressure and meet deadlines.
- Team player with a customer-centric approach.
Requirements
- Knowledge of WPS processing, cross-border payments, and financial services operations.
- 35 years experience in retail financial services (UAE preferred).
- Experience with Confluence, Jira, and other project tools.
- Strong interpersonal and communication skills.
- Ability to work independently in a high-pressure environment.
- Proficiency in written and spoken English.
- Bachelor's degree in accounting or business.
