Job Description :
Do you want to be part of a newly formed organization that is designing and launching new business models across MENA If so, Amazon Now operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates performance - including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
Key job responsibilities
We're seeking a Team lead for Amazon Now operations. In this role, you will be responsible for:
Managing, on a daily basis, end to end operations for either one large site or a combination of small sites, supervising store operations:
Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
Driving performance management of your team members. Preparing and implementing training and development plans for associates.
Continuously improve the operations process and attain a sustained level of performance improvement.
Conducting 4M and 5S audits for the stores on a daily basis.
Stand-in for Area Manager.
Basic Qualifications :
- Experience in customer-facing environment, warehousing, logistics or manufacturing
- Experience using strong customer service, communication, and interpersonal skills
- Knowledge of Excel
Preferred Qualifications :
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings
- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
- - Good people management skills. Good analytical and problem solving skills. 1-3 yrs of experience in managing a process and people as a lead.
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