Operations Executive - General Insurance

Role: Operations Executive

Department: General Insurance

Onsite Dubai

Role Overview

We are seeking a proactive, detail-oriented, and highly organized Operations Executive

to support the General Insurance division.

The role involves procuring quotes, generating payment links, coordinating policy

issuance, and managing documentation while working within tight deadlines and

handling multiple requests simultaneously.

This role is critical in ensuring efficient turnaround times, accurate reporting, and

seamless coordination between advisors and insurers.

Key Responsibilities

Portal-Based Policy Processing (Primary Focus)

• Procure / generate quotes via insurer portals

• Review quotes and share with advisors

• Generate payment links via insurer portals

• Process policy issuance through portal underwriting

• Ensure accuracy of coverage, limits, and client details

• Follow up with insurers for policy issuance where required

Individual Underwriting (Non-Portal Business)

• Support the advisor in procuring underwriting terms directly from insurers

• Follow up with insurers for competitive quotations

• Request payment links from insurers upon confirmation to proceed

• Send issuance approvals to insurers

• Follow up for:

o Policy documents

o Receipt vouchers

o Endorsements where applicable

Documentation & System Management

• Upload finalized policy documents in IMCRM

• Update invoicing trackers and internal reporting sheets

• Maintain accurate documentation and audit trails

• Ensure all records are updated in a timely manner

Reporting & Operational Tracking

• Maintain daily production and issuance reports

• Track pending quotes and issuance requests

• Monitor turnaround times and escalate delays

• Provide regular operational updates to Unit Head

• Assist in preparing performance and productivity reports

Sales & Advisor Support

• Support advisors with quote comparisons and insurer options

• Support other advisors as and when required

• Assist in gathering missing underwriting information

• Coordinate with insurers for clarifications and special requests

• Ensure service level timelines are met

Products Handled (General Insurance)

• Public Liability

• Property Insurance

• Marine Insurance

• Professional Indemnity

• Contractors All Risk

• SME Packages

• Other General Insurance Products

Key Skills & Requirements

Experience

• 1–3 years experience in UAE General Insurance Operations preferred

• Experience handling insurer portals preferred

• Commercial lines exposure preferred

Skills Required

• Strong multitasking ability

• Ability to work within tight deadlines

• Strong follow-up and coordination skills

• High attention to detail

• Strong reporting and tracking skills

• Good communication and teamwork

Technical Skills

• Experience with insurer portals

• MS Excel and reporting skills

• Documentation and workflow management

Key Competencies

• Ability to multitask in a fast-paced environment

• Strong time management and prioritization skills

• Problem-solving mindset

• Team player with customer-focused approach

• Professionalism and accountability

Key Performance Indicators (KPIs)

• Sales targets

• Quote turnaround time

• Policy issuance turnaround time

• Accuracy of documentation

• Reporting accuracy

• Advisor satisfaction

• Pending case management

What We Offer

• Dynamic and growing General Insurance team

• Exposure to multiple insurers and products

• Career growth opportunities

• Collaborative work environment

This role is ideal for someone who is detail-oriented, organized, and comfortable handling

multiple tasks under tight timelines within a portal-driven insurance environment.