Operations Executive

About The Role

Own the end-to-end processing of Golden Visa applications, from medical scheduling through to visa issuance, alongside the vendors and agencies the process depends on. This is a high-volume, detail-critical role involving client personal data, government applications and vendor payments, where accuracy at first pass matters more than speed.

Responsibilities

• Process Golden Visa applications end to end, coordinating medical appointments and visa progression with external agencies
• Track client documents sent to and returned from vendors, chasing any case that passes its expected return date and escalating delays before they reach the client
• Validate vendor/agent/broker invoices, process vendor payouts and referrer commissions through to confirmed payment
• Maintain accurate case records in Salesforce and operational trackers at all times
• Produce the conversion report and lot allocations accurately and to schedule
• Complete month end closure activities for the BU
• Support ancillary services including attestation, POA, valuation and Will Services filings
  
  

Requirements

• 3+ years in operations, visa services, document processing or a comparable process-driven role
• Experience with UAE government portals and processes (GDRFA, DLD, ADJD or similar) preferred
• Experience managing external vendors
• Salesforce or comparable CRM experience
• Strong Advanced Excel skills
• Discretion handling confidential client information