The Role
The Operations Executive is responsible for supporting the day-to-day operations of the mall to ensure a safe, clean, well-maintained, and high-quality shopping environment. The role involves coordinating with tenants, service providers, contractors, and internal departments, while monitoring service quality, health and safety, hygiene, fit-out, and merchandising standards. The position also supports daily inspections, reporting, and operational activities to ensure smooth and efficient mall operations.
Key Responsibilities
- Supervise the day-to-day operational aspects to ensure a comprehensive retail offering and delivery of world class shopping experience
- Oversee and control Mall Health and safety and hygiene standards.
- Organize and remodel the design control zone for tenant's units
- Assist the admin team in preparation of relevant reports & paperwork related to mall operations daily inspections of Mall premises & report deficiencies to the operations Manager & concerned parties
- Handle tenants & services providers requests for minor maintenance and site access
- Coordinate and communicate with the mall departments on matters affecting the mall Operations.
- Control, guide and improve the service providers at site daily tasks for the desired output and quality of service security, housekeeping, landscaping, pest control, etc
- Check kiosks and retail units and report on the fit-out, and merchandising standards.
- Supervise and monitor contractors performance, KPi, Improvement report
Skills, Knowledge And Experience
- Bachelor's Degree
- 1 to 3 years of experience (preferably in Mall Operations).
- Excellent communication and problem-solving skills.
- Flexible working on rotational shifts.
- Strong communication, leadership, and interpersonal skills
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