Operations Manager

Experience: 5–6 Years

Qualification: Postgraduate

Joining: Immediate Joiner Preferred

Role Summary

We are looking for an experienced and service-oriented Operations Manager to manage daily operations, staff performance, vendor/airline relationships, and customer service standards. The ideal candidate should have strong communication, leadership, multitasking, and MIS/reporting skills, along with experience in the travel industry.

Key Responsibilities

• Manage and monitor staff performance, productivity, and overall team effectiveness.
• Maintain strong and professional relationships with airlines, vendors, and other business partners.
• Conduct regular training sessions to ensure employees follow required customer service standards and operational procedures.
• Monitor daily operations and ensure smooth and efficient workflow.
• Handle customer escalations and ensure timely resolution with a strong service-oriented approach.
• Prepare and maintain MIS reports, operational reports, and management updates.
• Demonstrate excellent English communication skills, including professional email and letter drafting.
• Coordinate with internal departments, airlines, vendors, and other stakeholders to resolve operational issues.
• Manage multiple tasks and priorities effectively while maintaining service quality.
• Be flexible to work on weekends and public holidays, whenever required by business operations.
• Ensure compliance with company policies, service standards, and operational procedures.

Requirements

• 5–6 years of relevant experience, preferably in the travel, airline, or hospitality industry.
• Postgraduate qualification preferred.
• Strong knowledge of CRS systems and travel operations; minimum 2 CRS knowledge is required.
• Excellent command of written and spoken English.
• Strong skills in letter/email drafting and MIS preparation.
• Proven ability to manage and motivate teams.
• Strong vendor and airline relationship-management skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Immediate joiners will be preferred.

Preferred Candidate Profile

• A proactive, responsible, and service-oriented professional with strong operational knowledge, leadership capabilities, excellent communication skills, and the flexibility to support business requirements, including weekends and public holidays.