Operations Manager

Job Summary

The Operations Manager is responsible for leading and integrating the end-to-end supply chain and operational activities of the company, ensuring alignment between sales demand, production capacity, procurement activities, inventory management, and customer service levels. The role oversees Production, Planning, Procurement, and Warehouse functions.

The ideal candidate will have substantial experience within the FMCG, Food Processing, or Food Manufacturing industries, with a strong background in both Supply Chain Management and Operations Leadership.

Key Responsibilities

• Lead and manage Production, Planning, Procurement, and Warehouse functions.
• Drive the Operations Planning process to align demand forecasts with production and supply capabilities.
• Ensure production targets are achieved on time, within quality standards, and at optimal cost.
• Manage procurement activities, supplier relationships, and material availability.
• Maintain accurate inventory levels and oversee efficient warehouse operations.
• Coordinate closely with Sales to ensure timely order fulfillment and high customer service levels.
• Monitor and improve operational KPIs, including productivity, inventory accuracy, service levels, and costs.
• Ensure compliance with food safety, quality, and regulatory requirements (GMP, HACCP, ISO standards).
• Lead continuous improvement initiatives to enhance efficiency, reduce waste, and optimize processes.
• Develop and coach operations teams to build a high-performance culture.

Qualifications

Education

• Bachelor's degree in engineering, Supply Chain Management, Business Administration, Industrial Engineering, or related field.
• Relevant postgraduate qualification is preferred.

Experience

• 10+ years of experience within Supply Chain, Operations, Manufacturing, or Production Management.
• Minimum 5 years in a managerial leadership role.
• Mandatory experience within:
• FMCG Industry
• Food Processing Industry
• Food Ingredients Industry