Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE's most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 70,000 employees!
We are currently recruiting for an Operations Manager to join our EK Chauffeur Drive Services team in Dubai.
Scope:
Responsible for supporting the efficient delivery of the Chauffeur Drive portfolio, as well as any other allocated contracts, in line with the commercial agreement.
Ensure delivery and service excellence, maintaining profitability and customer satisfaction.
Work as part of a dedicated Operations team, ensuring data integrity and accuracy are always maintained.
Liaise with the relevant internal stakeholders, including but not limited to finance, payroll, demand planning, recruitment, transport, accommodation, and HR services.
Support the Account Manager in the management, development, implementation, communication, and delivery of all areas of responsibility relating to Transport, Aviation and Logistics across the group.
Responsibilities
Finance:
- Develop and maintain operational performance of the contract.
- Facilitate on time deployments of all assets in line with client demand.
- Understand the commercial aspects of the contract and monitor the operational management of the service.
- Responsible for management of daily reporting with operational data to support the review of contractual financial performance.
- Adhere to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieve the operational SLA and commercial KPIs.
Customer:
- Proactively manage the relationship with the client in line with the RACI matrix.
- Manage contacts and relationships within your account portfolio, ensure the account is fully managed and relationships are developed at every level.
- Provide ideas on initiatives to maximize efficiency and potential opportunities.
Process:
- Analyze trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and create improved processes.
- Measure, validate, and test the effectiveness of metrics applied by the business to assess and drive productivity optimization.
- Complete Management Reporting, daily deployment data and driver performance.
- Drive a culture within the team, focusing on operational excellence and business performance.
- Motivate the team members and influence positive behavior.
- Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the process.
- Establish and enforce quality control measures within processes, ensuring that the project meets or exceeds expectations.
- Create comprehensive documentation for key processes, promoting standardization across teams.
Innovation:
- Integrate automation tools to simplify repetitive tasks and reduce manual workload.
- Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices.
- Facilitate collaboration between departments to encourage the exchange of ideas, and diverse perspectives, fostering a culture of innovation.
- Work with key members of the other business units to obtain the information required to compile improvement proposals.
- Utilize automation tools enabling delivery of best practice in transportation operating models.
Selection Criteria
- 5 years in a similar capacity
- University or College education within Transport or Aviation
- Transport Management
- Rostering and deployments
- Vehicle utilization
- Limousine and RTA regulatory compliance
- Operation procedure awareness
- Customer relationship management, Effective report writing skills
