Operations Manager

Role Overview

We are seeking a highly motivated and results-driven Operations Manager to lead, optimize, and oversee end-to-end express delivery and hub operations. In this role, you will be responsible for ensuring seamless first-mile, sorting, transportation, and last-mile operations while driving service efficiency, maintaining safety compliance, and meeting operational KPIs.

Key Responsibilities

• Operational Management:
• Manage end-to-end logistics operations, including pickup, sorting, transportation, and last-mile parcel delivery.
• Monitor daily branch/hub activities to ensure operational targets and service level agreements (SLAs) are met consistently.
• Plan and optimize delivery routes and driver dispatch schedules to reduce transit times and operational costs.
• Performance & KPI Tracking:
• Track and report on key operational metrics, such as On-Time Delivery (OTD), delivery success rate, and cost-per-parcel.
• Drive process improvement initiatives to reduce parcel damage, missing rates, and customer complaints.
• Conduct regular reviews of operational efficiency and present reports to senior management.
• Team Leadership & Workforce Management:
• Lead, mentor, and manage supervisors, sorting staff, couriers, and fleet personnel.
• Oversee manpower planning, shift schedules, peak-season resource allocation, and recruitment needs.
• Foster a safe, high-performance, and accountable work environment.
• Compliance & Standard Operating Procedures (SOPs):
• Ensure full compliance with company SOPs, safety policies, and local labor/transportation regulations.
• Enforce strict protocols around proof of delivery (POD), parcel handling, and inventory control.

Qualifications & Requirements

• Education: Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience: 3–5+ years of experience in express delivery, last-mile logistics, e-commerce operations, or supply chain management.
• Leadership: Proven track record in managing large operational teams and multi-site hub operations.
• Technical Skills: Proficiency in logistics management systems (WMS/TMS), MS Excel, and operational data analytics.
• Key Soft Skills: Strong problem-solving abilities, high stress tolerance in a fast-paced environment, and clear stakeholder communication.
• Language Requirements: Fluency in English (Hindi/Urdu or Arabic fluency is often preferred depending on the regional market).