BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
JOB TITL
EEntertainment Manager | MAF Entertainment | Operation
s
ROLE SUMMA
RY
The role of Entertainment Manager is to oversee the daily venue management, operations and deliver an optimal food and beverage customer experience. The role will include maintaining the venues revenue, profitability, and quality goals along with maintaining high productivity and operational efficien
cy.
ROLE PRO
- FILEOperational Leadership & Delivery: Leads seamless F&B and entertainment operations in line with SOPs, brand standards, and MAF policies to deliver exceptional customer experiences and event execut
- ion.Customer Experience & NPS Ownership: Creates a customer-focused environment, owns escalations and root-cause analysis, drives Service Excellence, and uses NPS and CX data to improve performance and profitabil
- ity.People Leadership & Culture: Recruits, trains, coaches, and develops high-performing teams; drives engagement, succession planning, performance management, and change leaders
- hip.Financial & P&L Accountability: Holds full P&L responsibility, ensuring revenue growth, cost control, EBITDA and net profit targets, cash handling compliance, and accurate financial report
- ing.Stock & Inventory Control: Oversees end-to-end inventory management, stock verification, variance control, and daily/periodic stock checks within budget thresho
- lds.Compliance, Audits & Governance: Ensures adherence to contracts, legal and regulatory requirements, manages audits, closes findings on time, and maintains required operational documentation and report
- ing.Health, Safety & Environment (HSE): Ensures full compliance with food safety, health and sa
fety
REQUIRE
- MENTSEducation & Certification: Hospitality Certificate/Diploma with relevant experience; PIC Level 3 certifica
- tion.Experience: 5-8 years in a high-volume, fast-paced restaurant environment, with 3 years in a leadership
- role.Ability to stay calm, think clearly, and make sound decisions in demanding situat
- ions.Strong analytical, interpersonal, negotiation, and organizational skills with high attention to detail, speed, and accu
- racy.Passion for culinary excellence and guest service, high integrity, professionalism, and strong follow-thr
ough.
WHAT WE
- OFFERAt Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Jo
- in us!Work in a friendly environment, where everyone shares positive vibes and excited about our f
- uture.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership
Model.
