Operations Manager

Operations Manager Logistic Gateway

Location - Jeddah, Saudi Arabia | Full-time | On-site / Hybrid

Company: Logistic Gateway

Important Please Read Carefully Before Applying

This role is not a coordination or support position.

The Operations Manager will have full ownership of end-to-end operations, profitability, and growth of the company.

By applying, you confirm your understanding that this role is KPI-driven, P&L-accountable, and results-oriented.

Role Overview

The Operations Manager is responsible for leading and scaling our ride-hailing platform within the Logistic Gateway ecosystem, with full accountability for:

Daily operations

Unit economics & profitability

Rider (B2C) and corporate (B2B) growth

Driver supply, performance, and retention

Service quality, compliance, and scalability

This role carries direct responsibility for operational results and financial performance.

Key Responsibilities (Non-Negotiable)

The Operations Manager will be accountable for:

Full ownership of daily ride-hailing operations across cities (drivers, fleet, field ops, support).

Managing supply & demand balance, driver availability, acceptance rate, and peak-hour performance.

Contributing to the expansion strategy into new cities or service verticals.

Direct responsibility for operational profitability (unit economics), including:

o Cost per trip

o Contribution margin

o Incentives vs. revenue efficiency

Driving B2C growth (active riders, trips per rider, retention) through operational excellence.

Owning B2B / corporate rides operations, including SLAs, pricing models, service quality, and profitability.

Working closely with product and tech teams on:

o Dynamic pricing

o Matching efficiency

o Cancellation reduction

Defining, tracking, and improving core KPIs, such as:

o Completed trips

o ETA / pickup time

o Cancellation rate

o Active drivers & riders

o Revenue and margin per city

Ensuring compliance with Saudi transport regulations and operational policies.

Preparing weekly and monthly performance reports with clear insights and action plans.

Minimum Requirements

Applications not meeting the below will not be considered:

7+ years of hands-on operations management experience in:

o Ride-hailing / Taxi platforms

o Delivery or marketplace-based businesses

Proven experience owning KPIs and operational performance, not only execution.

Demonstrated responsibility for profitability, unit economics, or P&L components.

Strong understanding of driver lifecycle management (onboarding, incentives, retention).

Data-driven mindset with strong reporting and analytical skills.

Experience operating in fast-paced, high-pressure environments.

Fluent in English & Arabic.

What This Role Is NOT

Not a marketing-only role

Not a sales-only role

Not an administrative or junior position

Not a role without financial accountability