Overview: We are seeking a highly organized and client-focused Operations Manager to oversee the daily operations of our luxury limousine company. The ideal candidate will ensure exceptional service delivery, manage logistical and administrative functions, and lead a team dedicated to providing premium transportation experiences.
Key Responsibilities:
- Oversee daily operations of the limousine fleet, ensuring timely, safe, and luxurious service
- Manage driver scheduling, training, and performance to uphold company standards
- Maintain fleet maintenance schedules and coordinate repairs to ensure optimal vehicle condition
- Develop and implement operational policies and procedures to enhance efficiency and service quality
- Monitor customer satisfaction and address any issues promptly to uphold the company's reputation
- Coordinate with sales and marketing teams to support business growth and client retention
- Manage administrative functions including bookings, invoicing, and compliance with licensing and regulations
- Ensure adherence to safety protocols, insurance requirements, and local transportation laws
- Prepare operational reports and analyze data to identify areas for improvement
- Foster a professional, courteous, and team-oriented work environment
Qualifications:
- Proven experience in operations management, preferably in luxury transportation or a related industry
- Strong leadership, organizational, and problem-solving skills
- Excellent communication and customer service abilities
- Knowledge of local transportation regulations and licensing procedures
- Proficiency in MS Office and transportation management software
- Ability to work flexible hours, including evenings and weekends as needed
What We Offer:
- Competitive salary and performance-based incentives
- Opportunities for professional development
- A luxurious, client-focused work environment
