Role Overview
We are seeking an experienced Operations Manager to oversee and optimize day-to-day retail operations across multiple stores. The role ensures operational excellence, cost efficiency, consistent customer experience, and alignment with business objectives.
Key Responsibilities
- Oversee daily operations across retail stores to ensure smooth and efficient performance
- Implement and monitor standard operating procedures (SOPs) across all locations
- Manage store openings, refurbishments, and operational rollouts
- Monitor KPIs such as sales performance, shrinkage, staff productivity, and customer satisfaction
- Coordinate closely with merchandising, supply chain, finance, and HR teams
- Ensure inventory accuracy, stock availability, and loss prevention controls
- Drive operational improvements to increase efficiency and reduce costs
- Support store managers through coaching, training, and performance management
- Ensure compliance with company policies, legal requirements, and health & safety standards
- Prepare operational reports, budgets, and forecasts for senior management
Requirements
- Bachelors degree in Business, Operations, or related field
- 58 years of experience in retail operations, with multi-store management exposure
- Strong understanding of retail KPIs, store processes, and customer experience
- Proven leadership and people management skills
- Strong analytical, problem-solving, and decision-making abilities
- Excellent communication and stakeholder management skills
- Experience with POS systems, inventory management, and ERP tools
