Operations Manager

1. Operations and Project Management

• Oversee daily operational activities, including maintenance, repair, replacement, and improvement works.

• Plan and coordinate preventive and corrective maintenance activities to minimise operational disruptions.

• Monitor project progress, work schedules, budgets, and resource allocation to ensure timely completion.

• Review variation orders, additional works, and contractor claims where applicable.

• Coordinate with clients, building management, internal departments, and other stakeholders to ensure smooth project execution.

2. Facilities and Site Management

• Ensure that facilities, building systems, equipment, and common areas are properly maintained.

• Conduct regular site inspections and operational audits to identify defects, risks, and areas for improvement.

• Follow up on service requests, faults, feedback, complaints, and outstanding maintenance issues.

• Ensure all works are completed satisfactorily and that defects are rectified within the agreed timeframe.

3. Workplace Safety and Regulatory Compliance

• Ensure contractors comply with applicable workplace safety requirements, statutory regulations, permits, and company procedures.

• Monitor site safety practices and ensure appropriate safety documentation is in place before work commences.

• Coordinate safety inspections, audits, incident reporting, and corrective actions where required.

• Maintain proper documentation, including inspection reports, maintenance records, permits, and contractor performance reports.

4. Budget and Cost Control

• Monitor operational expenditure, maintenance costs, and project budgets.

• Evaluate contractor quotations and recommend cost-effective solutions without compromising quality or safety.

• Track work orders, invoices, variation claims, and project expenditure.

• Identify opportunities to improve operational efficiency, optimise resources, and reduce unnecessary costs.

5. Stakeholder and Team Management

• Supervise operations personnel and coordinate manpower deployment where applicable.

• Liaise with clients, consultants, vendors, contractors, and relevant authorities on operational matters.

• Provide regular updates on project progress, operational performance, and outstanding issues.

• Prepare management reports and recommend improvements to operational processes and service delivery.

Job requirements

• Diploma or Degree in Facilities Management, Building Services, Engineering, Construction Management, or a related discipline.

• At least 5 years of relevant experience in operations, facilities management, building maintenance, construction, or contractor management.