Operations Manager

Operational Management

. Manage day-to-day operations, logistics, project scheduling, resource planning & allocation of manpower both internal & external.

. Work with other departments to harmonise on manpower allocation to minimise wastages and improve efficiency across the organisation where possible.

. Ensure deliverables are completed accurately, on time, within scope and within the allocated budget.

. Develop and implement operational policies and procedures to improve efficiency.

. Manage, organise and schedule 3rd party contractors for AVL support, inclusive of AVL equipment and freelancers/casual labour.

. To continually source for vendors who will be able to provide better value, and to ensure business continuity.

Team Management & Leadership

. Lead, mentor, and develop a team of technicians and support staff.

. Build and drive a productive team which fosters a culture of collaboration and excellence.

. Conduct performance reviews, identify training needs, and provide professional development opportunities.

. Provide constructive feedback in a timely manner that ensures staff development and productivity.

. Address team concerns promptly to maintain morale and productivity.

Customer Service

. Ensure high levels of customer satisfaction through excellent service delivery. And ensure Customer Satisfaction Score (CSAT) does not fall below 90.

. Handle/manage customer inquiries and resolve any issues or complaints.

. Collaborate with the internal and external teams to understand and deliver projects that matches our customer needs and expectations.

Inventory and Resource Management

. Oversee the management of inventory, including AV equipment and supplies within the venue.

. Ensure that all equipment is properly maintained and serviced in a timely manner.

. Monitor stock levels and order supplies as needed.

Financial Management

. Manage the operational budget given by the sales team, ensuring cost efficiency.

. Develop and monitor budgets, including staffing, equipment, transportation, and other operational costs/expenses.

. Analyze financial performance and prepare regular reports for senior leadership.

. Identify revenue opportunities through service expansion, client partnerships, and pricing strategies.

Compliance and Safety

. Ensure compliance with industry standards, regulations, and company policies.

. Implement and enforce health and safety protocols.

. Conduct regular audits and inspections to identify and mitigate risks.

Continuous Improvement

. Identify opportunities for process improvements and implement best practices.

. Stay updated with the latest industry trends and technologies.

. Identify & lead initiatives to enhance operational efficiency and service quality.