Operations Specialist ( Abu Dhabi)

Position Purpose

The Operations Specialist is responsible for overseeing the student accommodation management under the Program, ensuring that all housing arrangements comply with cultural, safety, operational, and Client program standards. This role ensures that students receive high-quality, secure, and culturally appropriate accommodation while maintaining operational efficiency and financial accountability.

The role acts as the primary liaison between the Client, accommodation providers, and students, addressing housing concerns, managing contracts, and supporting overall operational excellence in alignment with the objectives of the Program.

The program supports students academically, culturally, and socially. Through a structured framework that ensures a successful transition and experience overseas.

The program plays a key role in developing globally minded graduates who return with the skills and exposure needed to contribute to the UAE's national priorities.

Key Responsibilities

Accommodation Operations

Oversee student housing placements, transfers, renewals, and clearances.

Manage student housing complaints, safety concerns, and change requests efficiently and professionally.

Conduct periodic audits to ensure compliance with Client and the Program standards.

Ensure that all student accommodation arrangements meet cultural, safety, and operational requirements.

Administrative and Records Management

Support financial processes related to student accommodation, including invoice verification and coordination with Client Financial Operations.

Maintain accurate records of housing placements, occupancy, and operational metrics.

Reporting & Data Management

Maintain up-to-date housing and accommodation records within the relevant data management systems.

Prepare periodic reports on accommodation occupancy, provider feedback, and operational issues.

Ensure data integrity and compliance with Client confidentiality and reporting standards.

Core Competencies

Student-Centered Approach and Empathy

Operations and Vendor Management

Financial and Administrative Accuracy

Compliance Awareness

Problem Solving and Decision Making

Collaboration and Team Coordination

Qualifications & Experience

UAE National.

Minimum 2 years of relevant experience in operations, housing and service provider management.

Bachelor's degree in business administration, Operations, or a related field.

Strong understanding of student welfare, safety, and cultural requirements.

Excellent communication, problem-solving, and coordination skills.

Proficiency in Microsoft Office; familiarity with data or case management systems preferred.