Operations Specialist

Company Description

IGE Educational Services LTD is a global educational holding company that owns three pioneering brands—The IG Club, The IG School, and Mapout—operating in multiple countries. Registered in Egypt and the UK, IGE partners with more than 100 schools in Egypt and over 350 universities worldwide. The organization provides educational counseling to students and parents, helping learners access world-class education and connect with a wide network of higher education institutions. IGE also offers consultancy to schools and universities seeking excellence in secondary and higher education, including strategic marketing and student recruitment. Since its launch in 2012, IGE has focused on expanding its impact through a professional team dedicated to serving more students and institutions globally.

Role Description

•Match new IG School students with the right course and tutor, and guide families through curriculum pathways (IGCSE, AS, A-Level). 

•Manage the ongoing IG School student journey: onboarding, progress monitoring, renewals, tutor/schedule 

changes. 

•Serve as the day-to-day contact for IG School teachers on scheduling, assignments, and feedback. 

•Handle post-sale customer service for test preparation, exam registration, university fairs, psychometric 

assessments, and other non-IG School services: service questions, schedule changes, confirmations. 

•Escalate complaints, refunds, and disputes to the Operations Manager with full context. 

•Refer new-service interest to the assigned Student Success Officer. 

•Log all customer interactions in Zoho CRM. 

Qualifications

• 1- 3 years of experience

• Strong Communication and Customer Service skills to effectively advise students and parents and build trust-based relationships.

•Analytical Skills to assess student needs, interpret data, and provide tailored educational recommendations.

•Product Management and Sales skills to understand educational offerings, present them clearly, and support student enrollment decisions.

• Proficiency in English and Arabic, with clear written and verbal communication.

•    Bachelor's degree in any discipline.

•    Experience in a customer-facing, advisory, or account management role (education sector a plus).

•    Fluent spoken and written Arabic and English.

•    Understanding of IGCSE/A-Level curricula, or ability to learn quickly.

•    Comfortable with CRM tools (Zoho or similar).