Operations Supervisor Assistant- Cloud Kitchen

Role Overview

Hostmind - Cloud Kitchen

We are looking for a detail-oriented and proactive Operations Supervisor Assistant to support the Operations Supervisor in managing the daily activities across all Cloud Kitchen branches. This role acts as a key operational link between the ground teams and senior management, ensuring that standards, processes, and performance targets are consistently met. The ideal candidate has hands-on cloud kitchen experience, is proficient with Supy and ERP platforms, and thrives in a fast-paced multi-branch environment.

Key Responibilities

1. Operational Support & Branch Coordination

▸   Assist the Operations Supervisor in conducting daily branch visits to ensure smooth, standard-compliant operations

▸   Monitor branch activities and flag deviations from SOPs for immediate correction

▸   Compile daily, weekly, and monthly operational reports to support decision-making

▸   Follow up on action items from operations meetings and ensure timely closure

2. Supy & ERP System Management

▸   Operate and maintain Supy for procurement, inventory tracking, and supplier management

▸   Enter and validate purchase orders, goods received notes, and wastage reports on Supy

▸   Liaise with branch teams to ensure accurate and timely data entry across all systems

▸   Generate Supy-based cost and inventory reports and share findings with the Supervisor

▸   Support ERP system usage across branches for POS, stock, and reporting

3. Financial & Cost Control Assistance

▸   Track daily food cost percentages and contribution margins per branch

▸   Assist in auditing operational reports and cross-checking figures for accuracy and budget alignment

▸   Flag cost overruns, unusual wastage, or payroll anomalies to the Operations Supervisor

▸   Support monthly P&L reviews and budget tracking activities

4. Procurement & Supply Chain Support

▸   Coordinate with suppliers to ensure timely, quality delivery of all commodities

▸   Monitor par levels across branches and raise purchase orders as needed via Supy

▸   Evaluate supplier delivery accuracy and report discrepancies

▸   Maintain up-to-date supplier pricing lists and support contract renewals

5. Quality, Hygiene & Compliance

▸   Conduct branch audits covering food & beverage quality, hygiene, grooming, and POS accuracy

▸   Ensure all branches adhere to food safety standards and company SOPs at all times

▸   Document audit findings and escalate critical compliance issues promptly

▸   Support corrective action plans to address recurring non-conformities

6. Guest Experience & Complaint Handling

▸   Monitor guest feedback platforms and escalate complaints to the Supervisor for resolution

▸   Track complaint trends and support root-cause analysis to prevent recurrence

▸   Assist in ensuring a responsive, guest-centered service culture across all branches

7. Menu & Product Support

▸   Support menu rollout coordination between kitchen, marketing, and operations teams

▸   Assist in monitoring recipe adherence, portion control, and presentation standards

▸   Collect menu performance data for Supervisor review and engineering decisions

8. Reporting & Administrative Tasks

▸   Prepare structured operational and performance reports for senior management

▸   Maintain organized records of audits, incidents, supplier communications, and KPIs

▸   Coordinate schedules, meetings, and follow-up communications on behalf of the Supervisor

▸   Assist in aligning branch activities with marketing campaigns, promotions, and events

Qualifications & Requirements

Education

▸   Bachelor's degree in Hospitality Management, Business Administration, or a related field

▸   Relevant certifications in Food Safety, Quality Assurance, or Operations are a plus

Experience

▸   2–5 years of experience in the Food & Beverage industry, with hands-on Cloud Kitchen experience strongly preferred

▸   Prior experience using Supy for inventory, procurement, or cost tracking is required

▸   Experience with ERP/POS systems like SUPY is highly desirable

▸   Background in multi-branch or multi-concept F&B operations is an advantage

Skills & Competencies

▸   Strong proficiency in Supy and Microsoft Office (Excel, Word, Outlook)

▸   Knowledge of SOPs, food safety regulations, and hygiene standards

▸   Excellent organizational, follow-up, and multitasking skills

▸   Strong analytical mindset with attention to data accuracy and detail

▸   Effective communicator in English; Arabic is a plus

▸   Flexible, presentable, and able to travel between branches as required

▸   Values-driven, proactive, and solution-oriented personality