Operations Supervisor

Company: KOI Technologies FZCO

Location: Dubai, UAE

Document: Job Description/Guideline

Office/Department: Operations Office

Position Title: Operations Supervisor

Position Reports To / Supervisor: Director of Operations

Position Objective:

The Operations Supervisor will report to the Director of Operations and lead a team in the operations department while providing the highest level of customer service and contributing to an efficient operation.

Principal Responsibilities:

· Managing a team of Operations Executives and ensuring efficient functioning of operations in the team

· Making rosters, training team members and assisting the Operations Executives in day-to-day operations

· Following up and resolving clients booking inquiries coming in through different communication platforms

· Ensuring that the team uploads all the bookings, booking amendments, drivers and suppliers are uploaded on Koi B2B portal

· Coordination with suppliers to confirm services/bookings and making sure the rides are scheduled and dispatched on time

· Maintaining topmost quality for all rides to provide services which meet standards and policies of Koi

· Resolving escalations from suppliers, customers, and clients on calls and other communication platforms

· Attending periodic (weekly/bi-weekly) calls/meetings with key stakeholders such as clients, suppliers and other departments to review operations processes and further increase efficiency.

Competencies and Skills:

· Strong fluency with Excel and MS Office

Essential Qualifications:

· BA, BS, or B.Com degree required or equivalent

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Preferred Qualifications:

· 3+ years of experience in Operations (Back-office/Support Team)

· 3+ years of experience in the Travel Industry

· Proven work experience in hospitality or Customer Service role

· Self-starter with excellent interpersonal communication and problem-solving skills