Operations Supervisor UAE

About PawPots

PawPots is a fresh pet food subscription service on a mission to revolutionize pet health in the region. We are a high-growth startup scaling operations across Lebanon and the UAE.

We combine veterinary-backed nutrition, technology, and data-driven personalization to build the region's leading fresh pet food and pet-health platform.

The Mission

PawPots needs a hands-on Ops Supervisor to lead the UAE kitchen floor — turning the daily production plan into meals cooked, packed, and dispatched on time, every day.

You'll be the floor-level guardian of food safety and discipline — running hourly checks, keeping equipment/stock under control, and keeping the facility audit-ready.

Key Responsibilities

• Run Daily Production: Maintain the monthly cooking plan and daily sheets, adjusting for demand; organize the team to hit dispatch deadlines; and get orders packed/labeled/staged for drivers on time.
• Lead the Floor Team: Assign stations, brief team daily, enforce hygiene and conduct standards and onboard/train staff on safe equipment use, recipes, and procedures.
• Own Food Safety & Compliance: Log hourly fridge/freezer/cooking/blast-chiller checks accurately, flagging discrepancies; apply personal hygiene, cross-contamination control, FIFO, and cleanliness checks and report incidents — contamination risk, equipment failure — to Operations Manager.
• Maintain Equipment & Machinery: Standardize equipment checks and preventative-maintenance logs, and escalate service or lubrication needs before breakdowns.
• Control Inventory & Waste: Run inventory checks, order kitchen consumables, and place PM/RM orders with existing suppliers based on consumption; keep physical/system stock aligned with minimal variance; track finished goods and returned orders (RTOs); and weigh/log daily waste to stay under target.
• Maintain Records & Reporting: Keep production/inventory/dispatch records current in Excel and Odoo; use dispatch/logistics dashboards to align deliveries and track stock; and send end-of-day reports to management covering output, waste, and issues.
• Support HR & Admin: Handle kitchen-staff HR — insurance, visa renewals, new-hire documentation.

Requirements

• 2+ years experience in a kitchen, catering facility, or food/manufacturing factory; supervisory experience preferred.
• Working knowledge of food safety basics (temperature control, personal hygiene, cross-contamination, HACCP awareness); a formal food safety certificate is a plus.
• Proficient in Microsoft Excel (data entry, basic formulas, daily reporting).
• Experience using an ERP system; Odoo experience is a strong plus.
• Comfortable managing a team of 10+ staff in a fast-paced, factory-style environment.
• Comfortable in a cold-storage/production environment; able to stand for extended periods and lift moderate loads.
• A valid UAE driving license.
• Good spoken English; additional languages spoken by kitchen staff are an advantage.

What We Offer

• Real Ownership: Run the UAE kitchen floor day to day — your calls decide whether production hits target.
• Direct Support: Backed by the Country Operations Manager and HQ's Quality team, not just a job description and good luck.
• Growth Track: Join as we scale — first in line as new roles open up.
• High-Growth Culture: A pet-obsessed, execution-driven environment where your daily output is visible.
• Timing: Join at a pivotal stage as we scale production across Lebanon and the UAE.