Operations Support Engineer

Job Role:-Operations Support Engineer

Job Location:- Singapore

Experience:- Associate (15 years) | Consultant (58 years) | Senior Consultant (8+ years)

Support the reliability, stability and performance of applications and cloud infrastructure, providing L1/L2/L3 and code-level production support, incident resolution, monitoring and operational improvements.

• Monitor application/infrastructure performance across production and non-production environments.
• Provide L1/L2/L3 troubleshooting, incident, problem and change management.
• Perform root-cause analysis and resolve issues within SLA.
• Collaborate with development, product, security, infrastructure and vendors.
• Implement monitoring, security/access controls and operational improvements.
• Develop runbooks, operational procedures and audit documentation.
• Automate processes to reduce downtime and manual errors.
• Support cloud environments and AI-related workloads.
• Analyse operational metrics and provide status/performance reports.
• Support Agile, DevOps, CI/CD and 24/7/on-call operations where required.

• Bachelor's degree in Computer Science, IT, Engineering or related field.
• Experience in IT Operations, Application/Production Support or Operations Engineering.
• Strong troubleshooting, incident management and root-cause analysis skills.
• Hands-on knowledge of AWS/Azure/GCP, preferably AWS.
• Experience with ITSM, monitoring/APM and CloudWatch.
• Knowledge of Terraform, Ansible or scripting/automation is advantageous.
• Understanding of DevOps, CI/CD, Agile, security and access management.
• Exposure to AI applications, RAG, tool calling, workflow automation or data lakes is advantageous.
• Strong communication, documentation and stakeholder-management skills.

• Associate (15 yrs): L1/L2 support, monitoring, troubleshooting and operational tasks.
• Consultant (58 yrs): Independent L2/L3 support, complex incidents, automation and operational improvements.
• Senior Consultant (8+ yrs): Technical leadership, critical incident management, architecture/operations improvement, vendor coordination and mentoring.