Job Title: Operations Team Leader - Waste Management & Recycling
Job Summary
The Operations Team Leader is responsible for supervising day-to-day operational activities, leading field and office teams, and ensuring high standards of data accuracy, quality, and execution across assigned projects. The role supports the Operations Manager by driving team performance, meeting operational KPIs, and ensuring smooth execution of traceability, recycling, and social impact initiatives.
Key Responsibilities
Operational & Data Excellence
Ensure high accuracy and consistency across compliance, portals, dashboards, traceability system, and operational reports
Monitor daily operational performance and ensure all data entries are complete, accurate, and timely
Conduct regular on-ground audits, inspections, and quality checks to maintain operational excellence
Identify data discrepancies or operational gaps and escalate issues with corrective action plans
Ensure compliance with defined SLAs, SOPs, and quality standards across assigned operations
Leadership & Team Management
Supervise and lead operational staff and field teams, ensuring clear task allocation and accountability
Conduct regular 1:1 meetings, daily follow-ups, monthly operations meetings, and quality huddles to align team performance
Support team development through coaching, on-the-job guidance, and performance feedback
Foster a culture of discipline, ownership, and teamwork across all operational activities
Ensure team adherence to company policies, operational guidelines, and ethical standards
KPI Delivery & Performance Tracking
Execute daily operations in line with assigned KPIs and targets (quantities, quality, timeliness, and compliance)
Track team performance against KPIs and report results to the Operations Manager
Support implementation of performance improvement plans to address gaps and underperformance
Ensure timely execution of operational tasks that directly impact client satisfaction and project success
Innovation & Continuous Improvement
Proactively propose innovative and practical ideas to improve workflows, field operations, social initiatives, and team productivity
Support implementation of new tools, processes, and operational enhancements
Identify operational bottlenecks and recommend solutions to improve efficiency and scalability
Engagement & Social Responsibility
Support and execute social enhancement programs and activities, ensuring proper delivery and documentation
Ensure social tasks and initiatives achieve measurable outcomes aligned with project objectives
Promote collaboration, accountability, and positive engagement across the team and stakeholders
Act as a role model in reinforcing organizational values and social impact goals
6. Professional Development & Personal Effectiveness
Continuously improve English proficiency, communication, and analytical skills to above-intermediate level
Demonstrate strong time management, stress management, and adaptability, particularly when handling ad-hoc operational tasks
Maintain a solution-oriented mindset and the ability to work effectively under pressure
Requirements
Qualifications & Skills
Bachelor's degree or equivalent practical experience
2-4 years of experience in operations, field supervision, or team leadership, preferably in waste management, recycling, logistics, or sustainability projects
Strong data handling skills with experience using dashboards, portals, and reporting tools
Proven ability to lead teams and deliver operational KPIs
Good communication, problem-solving, and coordination skills
Ability to work in dynamic, field-intensive environments
