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Job Description :
Lead comprehensive tech roadmap implementations as an Ops SME Tech Program Manager for Amazon's Quick Commerce team, supporting both Regional Distribution Center (RDC) launches and Under the Roof (UTR) feature rollouts across the rapidly expanding MENA network. This role orchestrates complex fulfillment system launches for new RDC sites while simultaneously managing UTR technology implementations and feature deployments across existing operations. Shape the future of quick commerce operations through strategic technical leadership spanning both greenfield RDC launches and brownfield UTR enhancements.
Each RDC launch involves multiple technical configurations across interconnected systems, requiring coordination with cross-functional teams. The PM will support RDC Pre-Launch activities, Launch Execution for bin/bay setup, process path creation & UAT validation. Concurrently, the PM will drive UTR new feature implementations and related UATs for continuous operational improvements.
As an Ops SME Tech Program Manager, you will serve as the technical operations orchestrator across all fulfillment systems, providing operations teams with the expertise and processes needed to achieve operational excellence at scale. This role combines deep operational knowledge with technical program management expertise to drive successful launches and implementations across the MENA region.
DAILY RESPONSIBILITIES:
. Learn and use groundbreaking fulfillment technologies across interconnected systems
. Apply advanced technical program management techniques combined with operations SME knowledge to deliver flawless RDC launches and UTR tech roadmap implementations
. Interact with leading engineers and operations experts across global teams
. Partner with cross-functional teams to orchestrate complex launches across pre-launch, execution, and post-launch phases
. Leverage launch experience and operations expertise to provide feedback on technical processes and system integrations
. Drive cross-functional communication during critical launch phases using deep operational knowledge
. Lead projects that improve launch-related processes and stakeholder technical experience
. Create SOPs, technical documentation, and process guides for the operations community
. Work on critical, highly complex technical challenges that span multiple fulfillment systems
BASIC QUALIFICATIONS
- 4+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of program or project management experience
- 3+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- Bachelor's degree in computer science, technology, design
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Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job ID: 135416319
