Oracle Demand & Supply Planning: Service Engineer

Role Responsibilities

• Support Oracle Demand Planning processes, including CTO forecasting and planning measure management.
• Collect data from Fusion and internal systems, troubleshooting failures.
• Support supply planning processes like MPR and constrained/unconstrained planning.
• Utilize expertise in supply planning data models, REST APIs, and BIP reports to drive business outcomes.
• Lead E2E Planning Integrated Business Cycles.
• Resolve critical planning issues related to plan behavior, data gaps, supply/demand reconciliation issues, etc.
• Execute quarterly patching testing and validations.
• Receive, analyze, and prioritize support tickets related to Oracle Demand Planning Processes.
• Perform initial assessment of issues with data collection from Fusion and external systems, triaging failures, and routing to support teams.
• Document and categorize supply planning processes like MRP and constrained/unconstrained planning.
• Identify severity and impact of problems related to supply planning data models, REST APIs, and BIP reports.
• Monitor and coordinate support for E2E planning integrated business cycles.
• Manage incident tickets related to supporting E2E Oracle SCP.
• Track and prioritize quarterly patch testing needs.

Qualifications

• 5+ years of experience with Oracle Demand, Supply Planning, and Global Order Promising solutions.
• Strong understanding of supply chain planning concepts and methodologies.
• Proficiency in data collections and integration between systems.
• Knowledge of MRP and planning processes.
• Experience with REST APIs and BIP reporting.
• Good understanding of integrated planning business cycles.
• Strong troubleshooting and problem-solving skills.
• Ability to manage quarterly patch testing processes.
• Excellent communication skills with both technical and business stakeholders.
• Technical aptitude with data models, BIP, and system integration (REST APIs, etc.).
• Strong analytical and critical thinking abilities.