Order Management and Support Agent

Job Description

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period so your application can move forward.

Key Accountabilities

• Manage and validate Purchase Requests (PRs) from project teams and vendors, ensuring compliance with approved project requirements, budgets, and governance policies.
• Facilitate timely creation and processing of Purchase Orders (POs) based on approved BOQs and relevant approval workflows.
• Coordinate with Procurement, Finance, Project Delivery teams, and vendors to ensure smooth and timely order processing.
• Review Project Acceptance Certificates (PACs) and Bills of Quantity (BOQs) to support accurate and timely GSRN processing.
• Manage material Move Order requests and coordinate material supply from company warehouses to support project delivery.
• Monitor and track CAPEX and OPEX budget realization against monthly and annual targets, highlighting variances and risks.
• Ensure adherence to company procurement procedures, financial controls, and governance standards while maintaining accurate project records.
• Provide end-to-end support and issue resolution for teams and vendors on PR, PO, GSRN, and procurement-related matters to ensure uninterrupted project execution.
  
  

Qualifications

Qualifications, experience, skills and competencies

• Bachelor of E-Commerce or Equivalent
  
  

Experience

• 2-3 years Experience in telecom/IT sector
• Experience working with ERP & Project management systems such as Oracle, Jira and SharePoint
• Advance in Microsoft office application
• Basic to advance level in Microsoft SharePoint
  
  

Skills

• Project Order Management
• Procurement & Financial Governance
• Budget Planning & Tracking
• Strong analytical, reporting, and stakeholder management skills.
• Project Coordination & Handover Management
• Reporting & Performance Monitoring
• Stakeholder Management
• Process Improvement
• Attention to Detail
• Communication & Collaboration
• Problem Solving & Analytical Thinking