Overview
The Order Management Sr. Associate ensures accurate and timely processing of customer orders within a global operations environment. The role supports seamless order flow, leverages automation tools, and contributes to operational efficiency through attention to detail and data-driven practices, including ad-hoc and business need and Market conditions.
Responsibilities
- Create, monitor, and manage customer orders in compliance with business requirements and service level expectations.
- Review and analyze inventory and stock reports to ensure product availability and identify potential supply risks.
- Coordinate and execute stock conversions and material transfers between manufacturing plants to support customer demand and inventory optimization.
- Investigate and resolve order processing, inventory, and supply chain discrepancies in a timely manner.
- Develop and implement automation tools and reporting solutions to improve order management efficiency, accuracy, and productivity.
- Collaborate with supply planning, manufacturing, logistics, and commercial teams to ensure seamless order fulfillment.
- Build strong relationships with internal and external stakeholders, effectively managing escalations and aligning on business priorities.
- Facilitate clear and proactive communication within the team to ensure knowledge sharing, workload balancing, and operational continuity.
- Support continuous improvement initiatives through data analysis, process optimization, and operational best practices.
- Provide timely updates and actionable recommendations to stakeholders regarding order status, inventory constraints, and supply-related issues.
Qualifications
- 0–2 years of experience in order management or related operations.
- Strong attention to detail and advanced Microsoft Excel skills (pivot tables, formulas, data analysis).
- Proficiency in Microsoft Office; Power BI experience preferred.
- Familiarity with ERP systems (SAP preferred).
- Strong communication skills and a proactive approach to problem-solving.
- English language proficiency is preferred.
