Order Managment & Logistics Coordinator

Join Our Team as a Order Management & Logistics Coordinator (Remote, Full-Time)

About Role:

Are you detail-oriented with a passion for operational accuracy and customer satisfaction We are seeking a dedicated Order Verification & Logistics Coordinator to join our dynamic team! This is a full-time remote position ideal for someone with experience in FMCG, fresh product sales, and delivery logistics.

JobConditions:

Location: Online Remote (Full-Time)

Working Hours: 8 hours/day - Rotational shifts (6 days a week)

Duration: 6 months (online)

Package: 5,000 - 6,000 EGP

Key Responsibilities:

• Verify new orders, ensuring customer data is complete and accurate
• Support Continuous Improvement of Order Management Processes to ensure high Customer Satisfaction with special attention to Ordering & Delivery aspects.
• Cross-check order details against system records and follow up on discrepancies
• Apply discounts, free delivery, and compensation orders in compliance with company policies, documenting all adjustments
• Checks availability of sales orders and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations
• Confirm customer availability to receive deliveries.
• Coordinate with drivers, handle delivery issues, and serve as the primary contact for route or delivery challenges
• Coordinate with Routing, Warehouse, Customer Service, and Delivery teams.
• Follow up on pending confirmations and unresolved cases & Reschedule deliveries when necessary.
• Ensure confirmed orders are released before daily cut-off times.
• Update delivery statuses and notes in real-time, maintaining clear and precise records
• Close daily system operations, update order statuses, and ensure seamless handover

What We're Looking For:

2-3 years of experience in order management or supply chain operations, with a focus on customer service and order processing in FMCG or fresh product sales in a B2C environment

Highly organized, methodical, and reliable

Strong attention to detail and data integrity

Experience with fresh produce or perishable goods sales and delivery logistics

Excellent communication skills for logistics coordination and customer service

Proficiency in CRM/Order Management Systems and basic tracking tools

Ability to manage high-volume, repetitive tasks efficiently

Calm under pressure, especially during system closures

Join Us If You Are:

• Committed to operational accuracy and process compliance
• Focused on delivering exceptional customer service
• A self-starter with strong prioritization skills

Benefits:

• 100% remotely
• KPI Incentive
• Basic salary
• Sessional bonus

Company Description

INRIPE is an innovative fresh fruit brand delivering premium Egyptian produce to customers across Egypt, the UAE, and Qatar, with plans to expand further into the GCC and international markets. Rooted in a commitment to quality and efficiency, we specialize in export-grade fruits sourced from our farms. With a unique model combining a strong local presence in Egypt, advanced logistics, and a customer-focused approach, we ensure unparalleled freshness and satisfaction. We are dedicated to reshaping the regional fruit trade with a vision to revolutionize the direct-to-consumer produce industry. Join our mission to redefine quality and customer experience in premium fresh fruits.

Why Join Us

Be part of an innovative team that values precision, efficiency, and teamwork. Grow your career while making a meaningful impact in our operations.

Ready to make a difference

Apply now and become a vital part of our success story or send your cv to [Confidential Information]