Key Responsibilities
1. Order Lifecycle Management
- Magento Processing: Monitor the Magento backend throughout the shift to identify and print new order slips immediately.
- Workflow Coordination: Hand over printed order slips to the picking team and track the progress of item collection to ensure daily KPIs are met.
- SAP Data Entry: Accurately enter/sync Magento orders into SAP to ensure inventory levels are updated and financial records are created.
2. Partner & Marketplace Operations
- Third-Party Orders: Manage and process orders coming from external partners (e.g., Talabat, Deliveroo, or other marketplaces) ensuring they are consolidated within the Petzone ecosystem.
- Communication: Act as the point of contact for partner-related order discrepancies or delays.
3. Returns & Financial Adjustments
- Refund Management: Process customer refund requests in Magento following approval from the supervisor.
- Credit Memos: Generate and post Credit Memos in both Magento and SAP to ensure the customer is refunded and the company's accounts/inventory remain balanced.
- Discrepancy Resolution: Investigate orders where items were missing or returned to ensure the system reflects the actual stock.
Required Skills & Qualifications
- Technical Proficiency: Hands-on experience with Magento (E-commerce) and SAP (ERP) is highly preferred.
- Attention to Detail: High level of accuracy in data entry; a small error in SAP can lead to significant inventory or financial issues.
- Process Oriented: Ability to follow a strict workflow (Print Handover SAP Entry Completion).
- Language: Fluency in English (written and spoken); Arabic is a strong plus for communicating with localized teams or partners.
Key Performance Indicators (KPIs)
- Lead Time: Time taken from Magento order placement to SAP entry.
- Accuracy Rate: Percentage of orders processed without data entry errors in SAP.
- Refund Turnaround: Speed of processing credit memos once a return is authorized.
