Organization- Hyatt Place Al Ula
Summary
We are looking for a guest-focused
Order Taker – In Room Dining Service to support the opening of Hyatt Place AlUla.
Hyatt Place AlUla represents a significant milestone in Hyatt's expansion across the region and will feature 215 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.
Your Role
As the Order Taker – In Room Dining Service, you'll be responsible for handling guest room dining orders accurately and efficiently, ensuring exceptional service, effective communication, and a seamless in-room dining experience.
Key Responsibilities
- Receive and process in-room dining orders via telephone and other approved communication channels
- Provide guests with detailed information about menu items, promotions, and dining options
- Accurately enter orders into the point-of-sale system and ensure all guest requests are properly recorded
- Coordinate with kitchen and service teams to ensure timely preparation and delivery of orders
- Monitor order status and follow up to ensure service standards and delivery times are achieved
- Handle guest inquiries, special requests, and dietary requirements professionally and efficiently
- Maintain accurate records of orders, transactions, and guest preferences
- Assist in resolving guest concerns and escalate issues when necessary
- Ensure compliance with hotel service standards, operational procedures, and hygiene requirements
- Support pre-opening in-room dining preparations and operational readiness
Qualifications
Qualifications
- Previous experience in food and beverage service, in-room dining, call center, or hospitality operations is preferred
- Strong customer service and telephone communication skills
- Good knowledge of food and beverage operations and service standards
- Ability to multitask and manage multiple orders in a fast-paced environment
- Strong attention to detail and accuracy
- Good organizational and coordination skills
- Positive attitude and professional demeanor
- Excellent English communication skills
