Job Description

Company Description iFly Tourism is a premier travel company focused on creating personalized and memorable travel experiences for clients worldwide. The team of experienced travel experts collaborates with local businesses and communities to deliver high-quality products and services while supporting local economies. iFly Tourism offers comprehensive travel solutions, including flights, accommodations, transportation, and guided tours tailored to travelers interests and budgets. The company prioritizes safety, comfort, and adherence to current health guidelines, consistently expanding its offerings to provide innovative and reliable travel packages. iFly Tourism is recognized for its commitment to quality, customer satisfaction, and building strong partnerships with suppliers.

Role Description The Outbound Sales Specialist is a full-time, on-site role based in Dubai, United Arab Emirates. This role focuses on proactively reaching out to prospective clients to promote iFly Tourism's travel packages and services, converting leads into confirmed bookings. Daily responsibilities include conducting outbound calls and emails, qualifying leads, presenting tailored travel solutions, and following up to close sales. The specialist will maintain accurate records in the CRM, collaborate with operations and customer service teams to ensure a smooth booking process, and meet or exceed individual and team sales targets. The role also involves providing professional support to clients, addressing inquiries, and contributing feedback on market trends and customer needs to refine offerings.

Qualifications

Strong outbound sales and sales closing skills, with a track record of meeting or exceeding targets.
Experience in lead generation and prospecting, including managing pipelines and prioritizing high-potential opportunities.
Excellent communication and customer service skills, with the ability to build rapport and handle objections professionally.
Knowledge of outbound sales techniques within the travel or hospitality sector is highly beneficial.
Proficiency with CRM tools and basic MS Office applications.
Ability to work on-site in Dubai, United Arab Emirates, and adapt to a fast-paced, target-driven environment.
Previous experience in tourism, travel agencies, or related service industries is an advantage.
Relevant diploma or bachelor's degree in Business, Marketing, Tourism, or a related field preferred.
Fluency in English required; additional languages (such as Arabic or other widely spoken tourist languages) are a plus.