P2P Operations Specialist (Procure-to-Pay)
Department: P2P
Location: 6th of October City, Egypt
Employment Type: Full-time
Job Purpose
The P2P Operations Specialist is responsible for managing the end-to-end Procure-to-Pay (P2P) cycle between the company and contracted logistics service providers. The role ensures full compliance with company values, internal controls, SLAs, KPIs, and audit requirements, while maintaining uninterrupted payment operations and strong stakeholder communication.
Key Responsibilities
1. Compliance & Business Conduct
- Adhere 100% to company values, principles, open-space behaviors, HR, security, safety, and cybersecurity guidelines.
- Ensure professional business communication and email etiquette with internal and external stakeholders.
- Follow business priorities as directed by inbound/outbound P2P leaders.
- Maintain confidentiality of all business information.
2. End-to-End Payment Cycle Ownership
- Own the full E2E P2P payment cycle for logistics service providers.
- Track and monitor all hard-copy invoices from receipt until submission to the scanning team.
- Ensure payments meet agreed SLAs and targets.
- Communicate and resolve P2P-related issues until final closure.
3. Invoice Handling Out of Atlas
- Receive and stamp invoices with baseline dates.
- Validate invoices against contracts, documentation, and approved amounts.
- Record invoices in tracking sheets.
- Coordinate invoice approvals with Operations and FAP leaders.
- Prepare Payment Request Forms (PRFs).
- Ensure correct processing via required systems (e.g., TMS).
- Follow up until payment reflects in service provider accounts.
4. Invoice Handling In Atlas
- Process invoices fully through Atlas according to setup.
- Validate official receipts (ORs) and ensure correct system reflection.
- Analyze rejected invoices and resolve discrepancies.
- Validate extra and unplanned costs with prior approvals.
- Submit post vouchers and miscellaneous vouchers with documentation.
- Track all invoices accurately within Atlas tracking sheets.
- Support implementation of e-invoicing processes.
5. GRIR & Outstanding Management
- Investigate and resolve GRIR imbalances.
- Prepare action plans and presentations for unresolved items.
- Coordinate with internal teams and Manila AP teams to close imbalances.
- Manage outstanding statements of account (SOA) with logistics service providers.
- Resolve disputes accurately and on time.
6. SLA, KPIs & Performance Tracking
- Track invoice volumes, posting status, and problematic invoices daily.
- Monitor RTFT (Right Time First Time) performance.
- Track SLA adherence across all processing stages.
- Prepare corrective and preventive action plans for KPIs below target.
- Maintain zero past-due invoices and minimal near-due exposure.
7. Audit, Compliance & Documentation
- Ensure full compliance with invoice checklists and controls.
- Prepare and support FAP, P2P, CSA, and POAI audits.
- Document processes (SOPs, CBAs, OPLs).
- Maintain structured archives for all P2P documents and communications (minimum 5 years).
- Prepare onboarding materials for new hires and logistics service providers.
8. Business Continuity Planning (BCP)
- Develop and maintain BCPs for system failures, resource shortages, volume spikes, and new project implementations.
- Ensure cross-training to prevent business interruptions.
9. Reporting & Communication
- Prepare monthly KPI newsletters and performance summaries.
- Participate in Daily Direction Setting (DDS) meetings.
- Provide accurate data to support leadership decision-making.
- Track outcomes from KPI revisions and follow action plans.
Qualifications & Skills
Education
- Bachelor's degree in Commerce (English Section) or equivalent.
Experience & Skills
- Strong command of English (spoken and written).
- Excellent business email communication skills.
- High proficiency in Microsoft Excel, Word, and PowerPoint.
- Strong analytical, coordination, and problem-solving skills.
- Experience working in P2P, AP, logistics, or shared services environments is preferred.
