Parent Relations Executive

Taaleem is committed to safeguarding and promoting the welfare of children. We hold ourselves to a high standard of effective practices in relation to child protection and we are committed to safeguarding and promoting the welfare of children. We expect all staff to share this commitment.

All successful applicants must be willing to undergo enhanced child protection screening appropriate to the post, including various background checks including, receipt of high-quality references, proof of relevant qualifications, identification and police checks, including overseas checks. No member of staff will be able to start until these checks are complete and this process takes, on average, a month.

Harrow International School Dubai is seeking an exceptional Parent Relations Executive to join its founding school.

As part of our founding team, you will play a pivotal role in building a vibrant and inclusive community where the learning of every individual is at the heart of daily life. Guided by the Harrow values, our staff will create an environment in which every pupil is nurtured, challenged, and empowered to achieve their very best.

Job Purpose:

The Parent Relations Executive plays a key role in delivering an exceptional parent experience across all touchpoints within the school community. The role is responsible for fostering strong relationships with current and prospective families, supporting parent engagement initiatives, managing communications, and ensuring a premium standard of customer service aligned with the values and ethos of Harrow.

The successful candidate will act as an ambassador for the school, promoting a welcoming, professional, and relationship-driven environment that reflects the prestige and standards associated with the Harrow brand.

Key Responsibilities:

Parent and Family Engagement

• Develop and maintain positive relationships with parents and families to promote strong communication, trust, and engagement within the school community.
• Serve as a primary point of contact for parents, ensuring all enquiries, concerns, and requests are handled professionally, promptly, and with empathy.
• Provide support and guidance to parents regarding their child's educational journey and overall school experience.
• Handle parent concerns and complaints effectively, ensuring issues are addressed sensitively, professionally, and in a timely manner.
• Support the onboarding and orientation process for new families to ensure a seamless transition into the school community.
• Manage prospective parent journey and follow-up engagement.
• Ensure consistent premium service across all parent touchpoints.

Events & Community Relations

• Organise and coordinate parent engagement events and activities, including parent-teacher conferences, open houses, workshops, information sessions, and parent education programmes.
• Establish/manage Harrow Parent School Association.
• Promote active parent participation in school initiatives and community-building activities.
• Encourage parent advocacy and community leadership.
• Build relationships with corporate and local partners.
• Support external engagement to drive awareness and enrolment.
• Support the delivery of a positive and inclusive school culture that enhances student learning and achievement.

Community & Marketing Support

• Manage and maintain parent communication channels including newsletters, social media platforms, and school websites.
• Draft, coordinate, and distribute parent communications, announcements, invitations, and community updates.
• Ensure communication is aligned with the school's brand, tone, and premium customer experience standards.

Admissions & Administrative Support

• Assist with admissions and enrolment processes, including responding to enquiries, supporting and delivering high-quality school tours, and guiding prospective families through the admissions journey.
• Maintain accurate parent records and communication logs within school systems and CRM platforms.
• Own a structured complaints handling process.
• Track, escalate, and report parent concerns and trends.
• Prepare reports and summaries related to parent engagement activities and feedback.
• Oversight of reception / visitor experience.

Data and Continuous Improvement

• Define and track metrics such as:
• Parent satisfaction scores
• Event participation rates
• Collect and analyse data relating to parent engagement, communication effectiveness, and parent satisfaction to support school improvement initiatives.
• Recommend opportunities to enhance the parent experience and strengthen community relations.

Who Are We Looking For

Qualifications

• Hold a relevant degree

Experience

• 3-5 years experience in customer relations, parent engagement, admissions, hospitality, or a client-facing role.
• Previous experience within an international school environment is highly desirable

Competencies:

• Excellent interpersonal and communication skills.
• Strong customer service and relationship management abilities.
• Ability to manage sensitive situations with professionalism and diplomacy.
• Excellent organisational and administrative skills with strong attention to detail.
• Proficiency in Microsoft Office and communication/CRM platforms.
• Ability to multitask and work effectively in a fast-paced environment.

Attributes:

• Warm, approachable, and relationship-focused.
• Professional, polished, and service-oriented.
• Proactive, adaptable, and solutions-driven
• Passionate about building strong school-family partnerships.
• Committed to supporting a positive and inclusive school culture.

School Values and Behaviours

All staff are expected to conduct themselves in line with the school's values which are: Courage, Honour, Humility and Fellowship. While the School's values set out what matters most to us, the behaviours below are intended as a shared set of expectations to refer to, and standards to aspire to, in our dealings with others. They are the practical application of our values.

• Courage
• Honour
• Humility
• Fellowship

Equality, diversity and inclusion are values that are important to us at Taaleem. We believe in diversity of thought and actively welcome everyone regardless of their background to bring their valuable and relevant skills to our community.

Note: It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children.

This advertisement is posted on behalf of Harrow International School Dubai which is part of the group owned by Taaleem Holdings PJSC and independently operated under a licence to use the Harrow School brand. For further details of the relationship, please see the relationship statement on the harrowdubai.ae website. Accordingly, applicants should be aware that the employer will be part of Taaleem Holdings PJSC's group and under its control and not Harrow School.