Strategic
JOB DESCRIPTION
- Contribute to achieving departmental revenue and profitability targets by ensuring optimal parts availability.
- Support business growth by maintaining a well-organized and well-stocked parts inventory.
- Assist in implementing strategies to improve customer satisfaction and loyalty.
Operational
- Receive, identify, and process customer parts requests efficiently and accurately.
- Monitor and maintain parts inventory, ensuring stock levels align with service and sales demands.
- Assist in managing purchase orders, goods receipts, stock returns, and core returns.
- Ensure timely and accurate issuance of parts to technicians and retail customers.
- Perform regular stock audits and report discrepancies to the Parts Manager.
- Maintain cleanliness, orderliness, and safety of the parts area.
People Management
- Provide support and guidance to junior staff or trainees if applicable.
- Coordinate with the workshop, service advisors, and procurement team to streamline processes.
- Promote teamwork and collaboration across departments.
Process Improvement
- Identify opportunities for improvements in inventory control, ordering processes, and storage practices.
- Provide feedback on frequently requested parts and stock movement to optimize order patterns.
- Suggest improvements in service delivery to enhance customer experience.
Education And Skills
- High School Diploma or equivalent (mandatory)
- Diploma or Certification in Automotive Technology or Parts Management (preferred)
- Knowledge of DMS (Dealer Management Systems) such as Oracle, SAP, Kerridge, or similar
- Strong understanding of vehicle components and parts.
- Attention to detail with a commitment to accuracy.
- Strong customer service and communication skills.
- Proficiency in MS Office and Inventory Management Systems.
Experience
- Minimum 23 years of experience in a parts advisory or automotive after-sales role.
- Experience in a dealership environment is preferred.
About Us
Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.
With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.
Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: Enhancing Life.
Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.
Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.
About The Team
Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.
