Job Description

Role Description The Patient Registration Specialist is a part-time, remote role responsible for managing the registration process for new and returning clients in the virtual clinic. Day-to-day tasks include collecting and verifying client information, accurately entering data into registration and scheduling systems, and ensuring that all required forms and consents are complete. The specialist will respond to inquiries via phone, messaging, or email, provide clear information about services and appointment procedures, and maintain a professional, supportive tone. The role also involves coordinating with clinical and administrative staff to confirm bookings, updating records, and helping clients navigate the virtual platform. Attention to detail, confidentiality, and a commitment to respectful mental health support are essential.

Qualifications

Candidates should possess strong Patient Registration and Registration skills for accurate data entry and record management.
Candidates should possess excellent Phone Etiquette and Communication skills for professional, clear, and empathetic client interactions.
Candidates should possess solid Customer Service skills to provide supportive assistance and resolve client inquiries effectively.
Relevant experience in healthcare, mental health, or administrative support is beneficial.
Ability to work remotely with reliable internet access, maintain confidentiality, and handle sensitive information responsibly.
Strong organizational skills, attention to detail, and comfort using digital tools and virtual communication platforms.